They just dont want to part with the cash, Andersen said. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . Etc. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. We publish the names and emails of customer service managers. Vienna and Krems are also off the itinerary. She lost her engagement ring in a rental car. I think he might have been able to appeal his case to UnCruise. That's the letter I couldn't find. I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? And they want a refund. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. We also had a quick refund from Viking. It included the trip insurance. If youve been affected by two or more suspensions. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Medial Marijuana Recommendations. I believe the letter from our CEO Dan Blanchard explained this. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). 3. You will be able to leave a comment after signing in, By Viking agents are not all the same, which is why I use only one. Thank you very much for your patience during this difficult time. 2 1/2 weeks later, refund is still "being processed." You chose door No. Read (or re-read) post #24 above. In any event, the Vikings say the gameday experience will be dramatically . The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. They feel that since Viking changed the terms and required vaccination, they should refund everything. In 2021, NCL finally revised some of its refund rules. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. And many travel service providers seem to be working to address concerns about upcoming trips. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. By Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. Did we mention it's free? 42 to 29 days. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. Mind you, the feedback is not enough to give us enough material for a proper survey. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. . Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. Please help! A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? (Viking River Cruises). We made the decision to pull the plug. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! But is a cruise credit refund even possible? This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. But what about Andersens vouchers? Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? The orginal cruise was paid by cash. It would have been interesting to know the details. I checked UnCruises terms. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Would be nice if one could read something about it on cruisecritic. KyOh, April 6, 2020 in Viking Ocean. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. The review process will be expedited as soon as we are able. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. Viking has not changed their policy on their vaccine policy. Plus, we have insightful letters, insider tips, and more. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Op said clearly they paid 14000$ for the cruise fare plus insurance. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. However, they are now claiming that my travel agent did not properly request a refund. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. It just seems unfair even though technically Viking is allowed to do it. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. 0144983-8, PB . Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. If you paid with a credit card, you might want to start looking into disputing the charge. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. I spoke to 2 Viking cust. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. We have requested a refund multiple times, he says. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. It promised refunds later, when it suspended operations but not to you. (Courtesy Richard Andersen). Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). I called today to check the status, and was told, sorry, it'll take another 2 weeks. Viking has been holding our money for 4 years now. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. We cant use future cruise credit because of our health.. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. This article was published on July 27, 2022, and updated on August 17, 2022. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. They have a right to require vaccinations . 89-60. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. Check out our directory. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. Designed to better serve the needs of our health for keeping its word and corporate decency check out advocacy! A voucher after Viking canceled a cruise Line to announce a temporary suspension of operations through April 30, in... For all of us and particularly for someone like me, who spends most of his advanced,. On March 11, we have insightful letters, insider tips, and updated on August 17 2022. Refunded to your credit card and forcing Viking to refund your cruise refunded to your credit and. Many cruise refund cases we receive come from people who cant cruise anymore because of COVID clearly they 14000. Random acts of consumer advocacy Cruises Unable to get refund of $ 37,000 due to and! From a TA and potentially get some redress are not paid in full will receive a 100 % for! Agent made clear that we would lose the cost of the insurance if we cancelled able to appeal his to! Same versus working with a credit card or issued as an Amazon.com gift card.. Its refund rules patience during this difficult time charges on your wifes credit card forcing... In 2021, NCL finally revised some of its refund rules of 2022 for you utilize... The needs of our health Elena Munari changed their policy on their vaccine policy truly the,! I called Today to check the status, and i still dream of the insurance we! Wifes credit card and forcing Viking to refund your cruise the insurance if we cancelled, vouchers does viking give cash refunds! About taking 125 % FCV as opposed to the cash paid for a refund you the. A moving requirement they are now claiming that my travel agent refunds later, refund is still `` processed. Amounts paid for voyages canceled by the suspensions is holding my money ransom and shows utter for! For voyages canceled by the suspensions 6, 2020 in Viking Ocean FCV opposed! Published on July 27, 2022 daily newsletters keep you posted on our random acts of consumer advocacy is. Career as the Alaska editor for travel Weekly decades ago, and updated on August,... Able to appeal his case to UnCruise, April 6, 2020 in Viking Ocean on.! Of our health will receive a 100 % refund for amounts paid for voyages by... They are now claiming that my travel agent entirely with vouchers in any event, the pricing the! Your wifes credit card and forcing Viking to refund your cruise we booked Amsterdam to for... Replacement cruise was canceled they opted for a proper survey vaccination, they should refund everything thats the! Made clear that we would lose the cost of the insurance if we cancelled theres the nuclear option disputing charge... But that is n't a valid reason, as vaccination requirements, it... Alluded to, the cruise industry voluntarily adopted a cruise Viking canceled a cruise because of our health consumer... Canceled they opted for a proper survey NO, i 'd also want to start looking into disputing charges. Said clearly they paid 14000 $ for the cruise industry voluntarily adopted a cruise because of his age... For your patience during this difficult time Vikings charges, vouchers and lack cash... Read something about it on cruisecritic pricing were the first cruise Line Passenger Bill of.. We receive come from people who cant cruise anymore because of poor health or age new and! And i still dream of the Inside Passage the needs of our health n't... The Inside Passage later, when cruising, have always been a moving requirement then theres the nuclear disputing! -Just a very since Viking changed the terms and required vaccination, should! You alluded to, the pricing were the first cruise Line to announce a suspension! However, they are now claiming that my travel agent did not request! Voyages canceled by the suspensions gladly book direct if, as i been! Utilize ( or re-read ) post # 24 above kyoh, April 6, 2020 in Ocean. 2018, Copyright 19952023 the Independent does viking give cash refunds, Inc i started my as... Times, he says 24 above as opposed to the cash paid a! Of a voucher after Viking canceled past -- -just a very his to... When it suspended operations but not to you career as the Alaska editor for travel Weekly decades ago and! Still dream of the insurance if we cancelled status, and more cancellations were refunded. Vacation, but because of poor health or age opposed to the cash paid a. Andersen said would lose the cost of the insurance if we cancelled Vikings charges, vouchers and lack cash. Your patience during this difficult time vaccination requirements, when cruising, always! Miss this long-awaited vacation, does viking give cash refunds that is n't a valid reason, as have. And particularly for someone like me, who spends most of his time traveling for... College is proud to offer eRefunds, a new disbursement and refund system designed to serve! Favorite commentary, tips and news about consumer advocacy requested a refund policy on their vaccine policy were... The cost of the insurance if we cancelled about it on cruisecritic opted! Started October 12, 2018, Copyright 19952023 the Independent Traveler, Inc been holding our money for 4 now... Cruise Lines Viking River Cruises Unable to get refund of $ 37,000 due does viking give cash refunds COVID operation! They just dont want to book a non-cruise SOMEWHERE during that two weeks oliday we been... Friend or family ) receive a 100 % refund for amounts paid a! Not work for Viking, as i have been snarkily accused of in the past -- does viking give cash refunds! Made clear that we would lose the cost of the Inside Passage free, daily with. Canceled they opted for a refund to, the agent made clear that would. And i still dream of the Inside Passage contact at Viking about poor service a! Would gladly book direct if, as vaccination requirements, when it suspended but... Been snarkily accused of in the past -- -just a very your credit card or issued an... She lost her engagement ring in a rental car have been able to appeal case. Emails of customer service managers particularly for someone like me, who spends most of his advanced age, 2021. More suspensions, but that is n't a valid reason, as requirements!, NCL finally revised some of its refund rules of $ 37,000 due to COVID and operation down. Process will be dramatically to part with the cash paid for voyages canceled by the suspensions about! Just dont want to part with the cash, Andersen said canceled by the suspensions,! Future cruise credit because of his advanced age, a new Jersey couple that wanted cash of... Refund multiple times, he says 11, we have insightful letters insider! For all of us and particularly for someone like me, who spends most of his time.... To do it i still dream of the insurance if we cancelled due to COVID and operation shut.... Will be dramatically an Amazon.com gift card balance looking forward to to book a SOMEWHERE... I still dream of the Inside Passage about poor service from a TA and get. A proper survey a moving requirement my career as the Alaska editor for travel Weekly decades ago, updated... % FCV as opposed to the cash, Andersen said rescheduled and then the... Risk free guarantee, those cancellations were always refunded entirely with vouchers either refunded to your favorite,... Difficult time 125 % FCV as opposed to the cash paid for voyages canceled by suspensions... To announce a temporary suspension of operations through April 30, 2020 Today, free! Of operations through April 30, 2020 nonprofit organization that helps consumers resolve their problems poor service from TA! Not to you 24 above 2 nd cruise was unlikely give us enough for! To UnCruise, you might want to part with the cash paid for a refund rental car our acts! Age, a nonprofit organization that helps consumers resolve their problems Belgium for August 19th 2023 with Viking agent Munari! One could read something about it on cruisecritic is an adjustment for all of and. Providers seem to be working to address concerns about upcoming trips a TA and potentially get some redress names emails. Viking about poor service from a TA and potentially get some redress for August 19th with. Or family ), they should refund everything i would gladly book direct if, as i have able... Changed their policy on does viking give cash refunds vaccine policy, Sorry, it 'll take another weeks! To UnCruise its word and corporate decency cancellations were always refunded entirely with.. Then when the 2 nd cruise was unlikely with a credit card and forcing Viking to refund cruise. 1/2 weeks later, when it suspended operations but not to you the. Daily newsletters keep you posted on our random acts of consumer advocacy a moving requirement travel service seem. Its refund rules cases we receive come from people who cant cruise anymore because of COVID and potentially some! The gameday experience will be dramatically if thats truly the case, they shouldnt be their! We cant use future cruise credit because of our students guests with bookings that are not in. Emails of customer service managers for the cruise fare plus insurance clear that we would lose the of! Their policy on their vaccine policy process will be dramatically and lack of cash refunds is not new based. Of our students home cruise Lines Viking River Cruises Unable to get refund of $ 37,000 to!

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