Store your belongings at Extra Space Storage on 217 Fm 517 Rd W in Dickinson, TX today! I obtained a new storage unit and accommodated me with a unit that met my budget and storage need. We are really impressed with the organization, the service and the cleanliness of this facility. I would have given it a 5 star, but I can't since it's my first time there. I have been working at Extra Space Storage full-time. All in all this company is like the Mcdonalds of Storage. They pressure you into selling customers insurance (CPP). I have beeen very happy at this job, I love the atmosphere and my district. Of course I paid the account that morning and went to the facility to see what was going on and they told me that it wasn't broken into and that he didn't leave that message. At Extra Space Storage, we're dedicated to providing an excellent self storage experience for our customers. All alround great company to work for. The managers there are very helpful but it’s only two employees at each location which is the Manager and Assistant Manager. A Lot of favoritism happens here and a lot of problems get swept under the carpet by the district manager so it does not get to the corporate office. You would think if you were obviously late to your job, you would at least sincerely apologize to the customers waiting on you. I had saved the message and had them listen to it and one guy said it did say that and told the other guy it was your voice, your name and that the message was that my unit had been broken into. Women rate the female-friendliness of their workplaces on, Ready to apply? I wouldn’t advise anyone over 30 to apply. Thank You EES for this great experience and opportunity! A free inside look at company reviews and salaries posted anonymously by employees. The unit was clean & controlled at good climate, however the staff was dishonest. They did not report there was a break in to the police and did not let anyone know the gate was broken! They care about you and your family and the balance of work and … Work is redundant. First I called Mike and told him about my plans to store my household goods, Mike helped me pick the best storage space for my items. like really??!! My work schedule is great and provides me to have quality time for my family and personal life. You’ll only advance if you want to advance. The store manager Becky wacker located at 2602 s 80th st. Is the best. false false None false. The happiest Extra Space Storage employees are Assistant Managers submitting an average rating of 3.7. It was my first time renting a storage space and it was a very good experience. Just another body for this company. The facilities are clean, feel safe and are very well maintained. Extra Space Storage has gone the extra mile to design a training program that is a perfect combination of hands on and computer learning. Initial Extra Space Storage complaints should be directed to their team directly. It is very unfortunate during these Pandemic Times for a renter like me who is experiencing financial hardship! Management is not bad but they do have favorites. The salary will be closer to minimum wages. Weeks later when we went to take our boat out it was gone. It’s the insurance and merchandise that can be tricky. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. If you get a job offer from Extra Space Storage, an S&P 500 Company, take it! Just prepare for the premature rate hike. You may be required to work a few Saturdays a month but being off every Sunday makes up for that. Over all, it's been a great company to work for and I love what I do. The facility is really nice. If I could put zero I would. Great experience with this team! See BBB rating, reviews, complaints, request a quote & more. Model: 50000197729. Store your belongings at Extra Space Storage on 6937 Stage Rd in Memphis, TN today! Insurance on stored items is included. Thanks! Some people clact like children but that's with any job. Upper management was pretty terrible where I was located. I noticed the increase in the contract but was told the rate would not go up though it did on multiple occasions. I rented a storage unit for a little over a year and a half with no problems and had my account set up with automatic withdrawal until the last few months. The Location Manager, Monica Guerra, was not only rude, but very inappropriate. So far so good! I am now a customer service supervisor and am overworked. At Affordable Moves, we've made it easy to find storage from Extra Space Storage around Los Angeles. Management was pretty cool and understanding and the environment was fun and on the relaxed side most days. The goals are just out of the reach of attaining. In my opinion you can work and uphold “ extra space quality “ as much as possible but if you aren’t kissing up to the powers that be, it won’t last long. Store your belongings at Extra Space Storage on 1120 S Jefferson Davis Pkwy in New Orleans, LA today! Find low everyday prices and buy online for delivery or in-store pick-up. He followed up with me the next day to make sure I was able to reserve everything properly online. Moreover, when ask to speak to her personally - she was unwilling to assist us in our already scheduled delivery. That was definitely what you call team work and truly a company that cares! Saturday is mandatory work day. They look pretty but that’s it. The company's broad coverage area makes it easy for customers to shop for nearby facilities as well as unit types, sizes, and features. Affordable! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Extra Space Storage Customer Service. The Culture is the best part of the job. I have begged my team lead, the director of our call center, and our corporate board in our quarterly town halls for them to look into getting more service agents and am promptly told sales still needs new agents more than us. She not only raised her voice on multiple occasions, she personally confronted the delivery man and told him to get off the property, but she also stated that we were “wasting her time” and yelled at us to get off the property. Extra Space Storage Reviews 6,971 • Excellent . Great work/life balance, supportive management, beautiful workplace. What tips or advice would you give to someone interviewing at Extra Space Storage? Ask a question about working or interviewing at Extra Space Storage. I used the Extra Space Storage at for over a year to receive and store products for my business. I said no way and have since moved my belongings out. When I walked in the door after she and her daughter got in, she didnt even greet me with a "good morning...or sorry I am late"...she rudely said "The bathrooms are closed" I responded that I wasn't waiting on the bathroom and that I needed help. Get to know different people. So many hats to wear and under paid. Panic sat in but the customer service rep and the property manger quickly handled the situation and took care of me as a client. There’s just a lot of favoritism going on but I guess that comes with any job. Our large selection of storage units, climate controlled units, exceptional security, all-hours access, on site manager available and helpful staff make finding the right self storage unit for you easy and hassle-free. I am just very happy with meeting her. Be your own boss, good work/life balance, good teammates that have been working here for years, Unpredictable customers, have cleaned up human waste probably 5 or 6 times since I started (more than I thought). I totally forgot that they do this (yes it's consistent).Not sure if every storage place does this but since it's a clean facility with a great staff and suits our needs we'll be staying. Ming Menze May 26, 2020. Units constantly broken into and no help in controlling. The company as a whole seemed to really care for the employees; meetings were motivational and fun, they provided extra perks on the job (free drinks, etc) and managers from other departments still took time to learn your name and say "hello". I started off in sales, and felt very valued and important. ESS is what you make it. Get help updating your resume through Indeed, Great Coworkers, atmosphere, and workload, Soul Crushing- Customer Service comes 2nd to Sales, Relaxed job depending on location and colleague(s), Back stabing: Non accompanying to employees with disabilities, Extra space is a cool company but management is horrible. The PTO accumulation sucks & weekend availability is a MUST. It's all very one sided and narcissistic. After calling the police we were told the cameras were not working (which when we first put our boat there the manager assured us all cameras are in working order), after the cameras were fixed you can see two men broke the gate and drove in and stole our boat. I really enjoyed working for Extra Space, training was fun and rather easy. Get storage now Flexi Offices From R990 per month Affordable, unserviced offices available on flexible agreements. I was moving my things into storage to … I’m so mad that my belongings especially my kids stuff had to be thrown away because of their carelessness and then they had the nerve to say to me they’re not responsible for my belongings being damaged. I was VERY disappointed with the manager and the way she spoke to me and handled my issue. I was paying nearly $400 a month for rats to live in my belongings and keep warm and while doing so to pee n Poo all over my stuff. When we asked the manager how we could resolve this topic in an amicable way, she threatened and called the police to remove us off the property, when the only aggressor in this situation was the manager herself. 5 reviews of Extra Space Storage "I. They give you the tools and training to succed. The online contract process was also a huge service enhancement and worked smoothly. A free inside look at company reviews and salaries posted anonymously by employees. Horrible pay, benifits, policies, management, and no resolution to issues. Extra Storage Space bought out this place for about two years ago, my rent has gone aggressively from about $80/month to now over $170/month in a little over a year with no good reason with the this New Owner! I called the site in Texas and the lady that worked there assured me that everything was good with it. Provided poor if any training. co workers, ok compensation and benefits, opportunities for advancement, Questionable corporate morals on culture and values. They basically hire you to be a janitor! That’s call doing good business they could have left me on the grounds in the dark trying to figure it out . Just stay to yourself and get the work done. Time off is ok, depends on management. They'll be glad to offer the best local deals at a price certain to meet with your approval. I thought that was absolutely awesome! There is only 1 way up and you're highly under paid for the the amount of work you do. If you call them out on their "innovations" or "decisions", the powers that be respond to you as if you're ungratefully employed. Voice your opinion today and hear what 6971 customers have already said. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 345 reviews. 100% recommend Extra Space Storage but specifically Miramar and Hialeah locations due to the fact that the service was immaculate. I am hopeful that this issue will get resolved and hope to get a response as to how it will be dealt with. In behalf of Drive Technology, Fernando spoke to me and was very nice and helpful on the information I was trying to seek in order to rent a storage space. Before we even got to use it the exterior doors were damaged and personal items / electronic inside were taken. These guys are crooks. We've been told by direct management that we don't pay his bills and that we're replaceable. The managers gossip. 2700 Whitney Place District Heights, MD 20747To: Synethia Pittman & Jackie JonesThe service I received on December 26, 2020, from Synethia and Jackie was excellent. Main Results. Storage From R290 per month All of your storage requirements, secure under one roof. Original review: July 19, 2020. Extra Space Storage ranks 55 of 595 in Moving and Storage category. I started at the beginning of this year and then COVID hit. The management is awesome and willing to help you with anything and answer any questions you have. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for … Extra Space storage claims to be the second largest operator of self-storage facilities in the US, with thousands of locations across the nation offering personal, business, and vehicle storage solutions. Management picks favorites . There’s just a lot of favoritism going on but I guess that comes with any job. I had a horrible experience at the Extra Storage Space located at 3095 SW 39th Ave. Miami FL 33146. I have been renting this Storage…for over 4 years. People be aware!!! I have a large storage space at this location, and I have never had an issue with staff, managers, etc. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 345 reviews.. When I first started at ESS 6 years ago it was an amazing company! As a compliant customer, I am appalled with the mistreatment and non existing customer service from the Location Manager. Extra Space Storage typically costs anywhere from $25 to $500 per month depending on the location, the size of the unit, and whether you need a climate-controlled unit. Would like control and swear at employees. This was quite a few years ago so maybe it's changed under new ownership. Then, when we came to move out, she was 25 minutes late opening. Extra Space Storage ranks 55 of 595 in Moving and Storage category. I was late one day one month and instead of calling me and telling me I was a day late on my payment, they left me a voicemail that my storage unit had been broken into. She was just rude each time that I spoke to her EXCEPT for the first time when we opened the account. Our new fifth wheel was broken into within the first week of storing it with them. You’ll spend most of your time cleaning (as a assistant manager). She cares about her customers she explains things very well to her customers. Being fairly new I wanted to make sure I had done the rental correctly. And they are just another paycheck for employees. It's a typical big business that will get work for as cheap as possible, paying as little as they can into benefits. What is the best part of working at Extra Space Storage? © 2021 Trustpilot, Inc. All rights reserved. I now have to inquire in additional costs due to the outcome and disrespect from the Manager, such as: re-routing the delivery to my home as well as Uhaul rental to re-drop off the delivery. The sites truly work together as a team. Store your belongings at Extra Space Storage on 112 State Rt 23 in Riverdale, NJ today! The pay could be a bit higher for the job. There were 2 customers waiting outside for her and she pulled up 25 min late with her young daughter with her. They advertised one month free. What is the most stressful part about working at Extra Space Storage? We maintain a clean, secure facility at all times, and our friendly, professional staff is more than happy to help with whatever you need. The unit was NOT accessible in an emergency. The facility is top notch, but the management is poor. She was so nice and understanding and told me even though we were miles apart and in a different district that if I ever had any questions about anything to give her a call and she would be happy to help. Rented a unit from this nasty facility they claims they do frequent spray to avoid rodents only to go in and find rat poo and pee all over my belongings. As such, Beware.org cannot be held liable for the complaints and reviews posted about Extra Space Storage as per Section 230 of the Communications Decency Act. Created Hustle environment for subordinates. We have over 100 more sales agents than service agents. Good place to work. Manager had anger control issues. Great work life balance. Nick was very approachable and patient and kind he showed me around and explained everything well. Is working as an assistant manager at Extra Space Storage a 6 day work week with only Sunday`s off? They lure you in to believe it’s a well kept facility but it’s farrr from that. ESS developed our company culture and values, that makes a lot of sense in theory. Needed storage quick for my 30 foot airstream trailer I went in near closing time and expected to be rushed I was treated very professional. https://bestcompany.com/storage-units/company/extra-space-storage She has the best customer service. No micromanagement. The only negative was the pay was low compared to other places but I would still love to go back there. My rent was raised 25% 3 months and about 40% in the last year. You leave at 6pm no if, ands or buts. No one telling you how to do or when to do what needs to get done, Freedom to choose your day off, Easy to take your PTO, Pay, Culture, Expectations, They don't live their company values. 4.4. www.extras pace.com. Extra Space is a very easy job. The web site was user friendly, the information on size and pricing is clear and easy to understand. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Do you agree with Extra Space Storage's TrustScore? Extra Space Storage Reviews 1.00 Rating 1 Reviews 0 % of reviewers recommend Extra Space Storage Company Reviews Questions Visit Website Write Your review Tell us how Extra Space Storage made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. I had to throw out mattresses sofa chair and kids toys. If you need to rent secure temporary storage on a long term or short term basis, Extra Space Storage in Los Angeles is sure to have what you're looking for. The worst experience ever!!!!! What is the work environment and culture like at Extra Space Storage? Mostly men get promoted within the first few months of hire but the women have to inquire after years on the job. 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