StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. When I called them on itthey said it was my fault and I have to resell the tickets. Until the event id canceled (not postponed) they won't give a refund. The plaintiffs may also opt to file a lawsuit on their own. CEO Baker is just another crook collecting money he never earned. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Furthermore, is there a class action suit against Ticketmaster? The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Enjoy reading our tips and recommendations. Fan rewards: I no longer have that card either and was concerned about that as well. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. In the meantime, they may continue to pursue the case individually. The coupon, of course, expired in 12 months. The company blamed the difficulty of recouping from sellers during the pandemic. I am not good at technology. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. Who should shoulder those cancellation costs? All eligible Settlement Class Members will receive an award upon submitting a valid claim. And the beat goes on. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . The court ordered the company to refund customers if the event was canceled and refund them in full. It is the world's largest ticket marketplace. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. StubHub is doing this as opposed to providing full refunds for canceled events. StubHub denies any wrongdoing or liability. I bought 2 tickets to a concert in SC that was cancelled. Mobile app: To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. All of these happen in 10 minutes. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. For more information about reviews on ConsumerAffairs.com please visit our The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Privacy Policy | He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. drug injury lawsuits and product liability lawsuits. I want my refund from them as well. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Adam Silver had to get the Christmas bonanza in- fans be damned. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Let us know in the comments! StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. He was promptly told no because the game was not technically canceled, only postponed. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. He was offered a coupon that was worth 120% of the original price. The NHLs suspension caused a spike in the number of e-tickets sold. I am not paying for this $500 nonsense. Looking for a class action lawsuit in Nebraska. If you would prefer a cash refund, simply . Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. The MDL transfer order can be found here. They're upset StubHub is refusing. Please download the PDF to view it: Download PDF. Easy sales process: A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. Thank you, you have successfully subscribed to our newsletter! I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Combined with viagogo, we now span 90+ countries around the world. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement I found out they listed under a wrong account. Yes I have two events canceled from Covid that I did not get a refund. Unsubscribe easily. ConsumerAffairs is not a government agency. Same seats wrong game. I was a part of this fiascoplease add me. StubHub claims it is postponed not cancelled and will not give me my money. I am disputing through PayPal. 1:00. Emily Walsh. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Never got my refund, asked for compensation and never anything. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Since COVID-19 has come, StubHub's new policy is no refunds. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Share this with everyone please!!!! I listed tickets on StubHub, which I had done on multiple occasions. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. StubHub is an eBay company that began selling and reselling event tickets in 2000. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . All Rights Reserved. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee..