Customers complained to the press and filed lawsuits. 2023 Advance Local Media LLC. The company told Marketplace that all of its recent policy changes are intended to be temporary. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Suite 204 StubHub is based in San Francisco. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Worth to consider! The answer is yes, StubHub is legal. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. 2021 The Associated Press. His attorneys did not immediately return emails. This station is part of Cox Media Group Television. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. It was no problem canceling New York City hotels. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. StubHub will refund your money if an event is cancelled or moved. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. In the past, cancellation prompted a full refund from the online ticket broker. / CBS New York. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Please enter valid email address to continue. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . So Farley filed a credit card dispute against them, and won back his $600. StubHub normally sells almost $5 billion in tickets a year. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. 2023 Fortune Media IP Limited. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Powered and implemented by Interactive Data Managed Solutions. CORONAVIRUS:NY Health Dept. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Your email address will not be published. How are others in the industry handling this? If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Receive a full refund of your purchase, 2. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. Amid the coronavirus pandemic, StubHub changed its refund policy. There's class action suits, that they violated their fan protect guarantee," Rossman said. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Viagogo, a tickets marketplace, bought StubHub in February 2020. Learn more about disclosing health and safety requirements on your listing. Help us improve this article with your feedback. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. 3. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Legal Statement. McMillan is represented by a Detroit law firm specializing in class actions. 2875 Michelle Dr., Ste. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Straight-up refunds for purchases from official outlets. Avoid touching your eyes, nose and mouth with unwashed hands. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. You can apply this coupon toward multiple StubHub events in the same currency. Emily Walsh. 2. 2023 CBS Broadcasting Inc. All Rights Reserved. In March of 2020 t If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. The Associated Press. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . | CT Call 211 | Centers for Disease Control and Prevention. To enjoy unlimited access to our journalism, subscribe today. 2023 Cox Media Group. Join us for a free, virtual event for International Women's Day on March 8! After a canceled event, StubHub charges the seller for the amount collected. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Log in to your StubHub account and click or tap Profile then Orders to view your event status. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Viagogo, a tickets marketplace, bought StubHub in February 2020. Date of experience: 20 January 2023. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic..
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