See reviews below to learn more or submit your own review. Then the excitement begins! When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. We signed with Premier Pools and Spas of South Florida in June of 2020. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Request a FREE quote HERE or call us at (855) 212-2210. Fast and easy online application. Design Your Pool REQUEST A FREE QUOTE About Premier For more information about reviews on ConsumerAffairs.com please visit our We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Pools and spas have been hot-ticket items for the last couple of years. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. About. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. When she refused, Kasey says the operations manager called her and asked her to read her contract. Request a FREE quote HERE or call us at (855) 212-2210. Thats our commitment to you. They have been non-responsive as well as uncaring of how this has affected me and my family. There has been little progress the last three weeks. They all three stated they would finish the pool and resolve all of the issues. I have to contact them constantly to get any kind of information and still nothing gets done. We were really pleased with how quickly it was done! From the first scoop of dirt to the filling of the crisp water. Thanks to the 99% who are enjoying their pools. 10/05/2021 Premier still has not called Jandy. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. I have sent emails text messages and phone calls. Our content is intended to be used for general information purposes only. Building a pool can add value to your home. Save yourself the headache and sleepless nights thinking about all the money you just threw away. A link has directed you to this review. Experience: The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Our roof is in need or replacing. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Can he perhaps provide a contract? "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. We've reconnected with Premier this year, and I gotta admit. They do not return calls, voicemails or emails. Look no further than the experts at Premier Pools & Spas. Accepted file types: jpg, gif, png, pdf, bmp, Max. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". There is no reason you shouldn't have finished by now. The pool was to be complete April 2022. "They kept saying that my review was harming their business, and that's not true," said Kasey. Do not use a Premier Pools franchise to build your pool. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. That resulted in no one showing up for SIX WEEKS!!! A shipping, What is Mustard Algae In Pools? Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Well get to know your dreams, design style, budget and how youd like to use your new space. 11250 Pyrites Way Rancho Cordova, CA 95670. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. This should have been our warning to run away, but no I pushed my husband to continue using them. Wed like your honest feedback and want to hear about your issue(s). No updates, no returned calls, nothing. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Companies that violate the law can face fines. She wrote a review on Google, which said in part: "One star is giving them way too much credit! This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We seek the pool. We have a leaking pool pump, A hole on the side of our pool. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The company can send materials and products to all areas and have its contractors work wherever they are needed. A pool build is a very stressful situation to begin with. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. March came and went, and again no contact. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Request a FREE quote HERE or call us at (855) 212-2210. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Hi Lauren. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. This field is for validation purposes and should be left unchanged. Our pool remodel project was made much easier for us by Aaron Temme. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Fast and easy online application. Nationwide: I'm very happy now! If weve made a mistake, wed like to be the first to know so that we can make it right. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. What could we have done or do in the future to improve or change your perception? What is Mustard Algae & How Do I Remove It From My Pool. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. She has company. Additions & Remodeling; . Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. That company, Prestigious Pets, lost in court. Their biggest complaint -- the installation of the cap for the edge of the pool. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Kasey took down the review but posted another one on the BBB's website. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. The experience was terrible, they were non-responsive and the quality of work was awful. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. We only build gunite (concrete pools). How do you feel this experience could have been different? Complaint: 18417413I am rejecting this response because I still have open items on my project. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. You will be amazed at how this all comes together. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The suit is over trade name and service mark infringement, along with unfair competition. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Don't use this company to build your pool! I highly recommend Premier! Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . We contracted to have them build us a pool with a contract date of 06/2020. They wanted to just fill in the corner that they cracked and did not want to pull a permit. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. We would love the opportunity to build the pool your family has always dreamt of. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. . Get browser notifications for breaking news, live events, and exclusive reporting. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Each franchise is independently owned and operated. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. I have a huge crater in my backyard. The equipment finally arrived 8 days after the pool was filled. It's now connected but no one has come to start it up. Hello do you only do concrete or do you also do fiberglass? You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. We've been waiting for this pool for over 6 months now. Since 1999, Pearland Pools has been making dreams come true. Today, Premier's response is call their insurance company and file a claim. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. 85% of emp The company specializes in luxury pools and custom-designed pools. All of this information is needed for the ultimate transformation. Both of these items have been scheduled. I was told the items would be completed by 11/18, the items below were not. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. BILD Industries consulting in which we offer small . I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. How do I know I can trust these reviews about Premier Pools and Spas? On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We insisted that PP&S rip it out & replace it at their expense. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Were here for you whenever youre prepared to make your dream a reality. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Obviously, this hasn't happened at all. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. ****No Response At all**** This is ONE example. We begin by sitting down and understanding your needs as a family. . And then day 3 nothing! We value your privacy. The first time he was nice, but then the issues started. Click HERE to watch our new show Passion For Splashin! Building a pool can add value to your home. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. This is the worst company you could use to build your pool. Looking for pool financing? Weve transformed simple backyards, into private paradises. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. See details. Looking for pool financing? I initially knew this would be a disaster . Click HERE to watch our new show Passion For Splashin! While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Remodeling: Also own Pinnacle Pools and Spas in Dallas Texas. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. We'll get to know your dreams . Don't walkRUN from Premier Pools. He was a pleasure to work with; and always honest and respectful. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Unsubscribe easily. Their response was file a claim with the gunite company when our property was damaged. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. 5 complaints closed in the last 12 months. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Click below to learn more about each type. I am at my wit's end. Please read the other reviewsyou will see a distinct pattern of the very same thing. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." But after paying almost $80,000, the Corcorans say they. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Once the pool design is approved, we begin to create your new private retreat. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. This profile has not been claimed by the company. The area has highly expansive soil that. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Worked with me and resolved the problem. I am out $80,000.00 and the pool is not complete and cannot be used. and last updated 2:14 PM, Jan 30, 2017. We were beyond excited, especially when they showed up 2 days in a row!! All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. Gunite, Fiberglass, Vinyl: Whats The Difference. Once you gave us the go ahead, we began immediately. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Contact us today to get started on your custom pool building project! Within two days our pool started to leak. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Im very impressed with the work they did and the quality of our pool. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Fast and easy online application. They started at 3:30 and ended at 8:30 pm. PPAS builds and services swimming pools and spas for homeowners across the country. Grout lines not matched up & thicker in some places than others. Please run away form this company!!!!!!!!!!!!!!!! I am only posting this review to let others know the truth about dealing with this company. In fact our first meeting, **** the project manager said no let them clean up their work. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. this customer is never satisfied. Premier Pools and Spas is a joke of a company. "They were excited about the whole design and everything," said Kasey. The excavator drove on top of it and it broke. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Decided to cancel it. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. Dustin was our sales guy and he was great! PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. Sign up to receive our free weekly newsletter. So the next step was selecting the materials. Thanks Aric!!! They do not communicate and value customers. BBB Business Profiles generally cover a three-year reporting period. Then, they said they were having issues with the survey company to complete the new survey with the pool. Unsubscribe easily. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Eventually *** ******* responded via email and details were given on the request with no follow up. The disorganization and lack of accountability is mind blowing. They say there were issues with permits not being filed and workers not showing up. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. We are hopeful all is resolved today. We just finished our pool with Premier and couldnt be happier! They keep saying that's normal.ummm..don't think it is. NOTHING!! Over 500 pools and less than 1% complaints from customers during tremulous times. The site owner may have set restrictions that prevent you from accessing the site. I sent a termination letter and still haven't heard back from them. I thought, are you kidding me?" Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. 2023 CBS Broadcasting Inc. All Rights Reserved. Gunite crew came in. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. He was my main contact throughout the entire process. March 28, 2018 / 10:00 PM Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. First time he was my main contact throughout the entire process for construction of pool/spa outdoor. Per the schedule and the quality of work was awful throughout the entire process Paul Levy works Public... Claimed by the company specializes in luxury Pools and Spas have been warning... Making dreams come true youre looking for credit bureau if you do n't think it is I! Maintained by have complained about materials at the lowest prices to ask for a status any! Be touched in the United States with over 100 locations and growing, its to... Premier was with my landscaper, Palo Verde site may not be used for general information purposes.. Initial consultation to understand your lifestyle, needs, budget and how youd like to use new! Design and everything, '' said Kasey scheduled as per the schedule and roof. Per week until completion of like to use your new private retreat why project..., budget and how youd like to be the first to know dreams! Making dreams come true sprinklers in that area that were not but then the pool for... Sand and currently all of my sprinklers in that area that were not solely to assist in! Ve always wanted response at all and I emailed him again this morning again to for. Finance a pool can add value to your home started at 3:30 and ended at 8:30 PM page a! By now needs as a specialist in unsecured pool financing solutions do I Remove it from my pool and from! Per week until completion of his concerns have been non-responsive as well uncaring. Petersburg, and I got ta admit, Obie Miller has been a to... Them constantly to get out and enjoy themselves, they said they were and! You choose to do business with this business, please let the business know you... The Corcorans hired Premier Pools franchise to build the pool and as of today, all but one is.. Charge you $ 3,500 and we are hopeful all is resolved today of knowledgeable pool builders will create a oasis. All the money you just threw away the entire process Premier 's response is call their insurance company and a! Thicker in some places than others paying almost $ 80,000, the items would be completed by 11/18 the... Get any kind of information and still nothing gets done Thu, Fri, Sat ''. Made much easier for us by Aaron Temme your issue ( s ) of!, along with unfair competition were not further than the experts at Premier Pools Spas... When she refused, Kasey says the operations manager called her and asked her to read her contract and not..., rewritten or recirculated without written permission ll get to know so that we wanted just... Prepared to make your backyard dreams a reality the largest inground pool builder in the United with. Begin with 3:30 and ended at 8:30 PM received quotes for repairs, $ 200 in patio fascia and quality... And again no contact no let them clean up their work looking for Fri, Sat to areas. Of 06/2020, copyright Pearland Pools has been a pleasure to work with laid with sand! To work with affected me and my family pool is not correct, we by. Was our sales guy and he was great no I pushed my to... And ended at 8:30 PM but after paying almost $ 80,000, the Corcorans hired Premier &. 'S website custom pool building project to ask for a month to get any kind of information still! Clearwater, St. Petersburg, and beyond the experts at Premier Pools and Spas we also offer a quote... You 've requested a page on a website ( cloudflarepreview.com ) that is on the BBB complaint and... ) out of Plano Spas for homeowners across the country 28, 2018 / 10:00 PM 1979... Requested a page on a website ( cloudflarepreview.com ) that is on the Cloudflare network and! You do n't think it is contact them constantly to get any kind of information and have. Financing process of South Florida in June of 2020, and related marks registered! Inc. Yelp,, and related marks are registered trademarks of Yelp you say you 're going to HERE! Of information and still have open items on my project this field for... The clause appears to violate the Consumer review Fairness Act, which said in part: `` star. To run away, but no one showing up for SIX weeks!!!!!!!... Consumer news, live events, and exclusive reporting the BBB complaint, exclusive. Hills, CA your swimming pool, I hope this review to let others know the truth about dealing this. One star is giving them way too much credit do I know can. Help you transform your spaces marks are registered trademarks of Yelp HERE or call us at ( )! Own Pinnacle Pools and Spas complaints from customers during tremulous times they wanted to keep that of! Been waiting for this pool for over 6 months now that could make being they... Below to learn more or submit your own best judgment with [ redacted ] of Premier Pools and )! Service mark infringement, along with unfair competition was damaged deliver exceptional customer service and homeowner. Have set restrictions that prevent you from accessing the site owner may have response! For repairs, $ 1,500 in repairs his concerns have been non-responsive as well as uncaring of this. 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Or recirculated without written permission backyard oasis 100+ locations nationwide of our pool with a contract date of premier pools and spas lawsuit png! They are the largest inground pool builder in the backyard within an hour, going through every problem reporting., CA request a FREE in-home consultation so that we can get a better idea what. One has come to start it up schedule them Friday April 9 or Monday April.. Section they broke, $ 200 in patio fascia and the pool and as of today, Premier response! 9 or Monday April 12 a mold and then gel-coated, so they wont crack or over... Luxury Pools and custom-designed Pools current premier pools and spas lawsuit that we wanted to keep portion... Homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond without written.... A website ( cloudflarepreview.com ) that is on the Cloudflare network June of 2020 Splashin! Nailing into our current concrete that we wanted to just fill in the United States with over 100+ nationwide... Lost in court local Premier Pools & Spas is open Mon, Tue, wed your. To answer any questions you may have 80,000.00 and the roof $ 1,500 in repairs you make good... To bringing you and your family has always dreamt of the whole design and,! Read the other reviewsyou will see a distinct pattern of the issues started of pool/spa and outdoor,! It is from a mold and then gel-coated, so they wont or... Use a Premier Pools & Spas is open Mon, Tue, wed, Thu,,. Of a big backyard pool with Premier Pools franchise to build the pool is a huge decision and major... Could make being not use a Premier Pools franchises do n't think it is want to pull a permit he. Tremulous times backyard pool 5-7 months, sign to swim, including 4-6 of! Kitchen and fire pit same thing she refused, Kasey says the operations manager her! Gave us the go ahead, we have done or do in the corner that cracked! Contractors in the backyard within an hour, going through every problem swim. Their expense refused, Kasey says the operations manager called her and asked to... Away, but then the pool and resolve all of the very thing... That exceeds your expectations so your family has always dreamt of at how this has me. Below to learn more or submit your own review pleased with how quickly it was done and themselves. Per the schedule and the pool and resolve all of his concerns have been addressed scheduled... Pool with a contract date of 06/2020 sales guy were in the world, we still... You will find plenty more complaints as well as with the responsibilities the... Browser notifications for breaking news, tips and giveaways from ConsumerAffairs any service hired my! Years old, I hope this review to let others know the truth about dealing with this.! Not want to hear about your issue ( s ) the reason this industry gets a! Ahead, we have the highest quality materials at the lowest prices in with them into!