Of course, you can choose the remaining seats free of charge as soon as check-in for the respective flight begins - usually 23 hours before departure. Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More - LH seat reservation not possible. Now that I live near Dresden, they are the main airline from here but in a week I will be driving to Berlin to take a different airline to New York. Please note that, in this case, the selection can in some circumstances be limited. You can also use this number to change or cancel a reservation, check in for your flight, or get help with any other issue you may have with your travel plans. To avoid a fee, just scroll to the bottom of the page (without clicking on a seat) and click the orange "continue" button. At least KLM is trying to update their fleet as quickly as they can however Lufthansa continues to proceed at a glacial pace with its quintessential smugness and hubris- we can charge high fares and provide customers with a substandard experience because we can! Because you need your AC confirmation number. You can also book a hotel or a rental car directly, or even take out travel insurance. So, in sfo I hoped to choose at the airport. As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. the United website and the Lufthansa website. Won't respond to my refund requestwill have to do a chargeback now. Lufthansa is no longer 5-Star airline!!! On austrian.com, brusselsairlines.com and lufthansa.com a seat reservation is only possible after the PNR has been created, not during the initial flight booking. At the Austrian Airlines Service Center. You will be asked to enter your information and then directed to a customer service representative. B) Why are you not refunding them when you change their seats ? (From economy to premium economy). I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". #flyingwhilejewish. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? Some of these are linked to specific airlines. Just told me I couldn . You can also book a hotel or a rental car directly, or even take out travel insurance. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? With the strike, I am not calling today as they have a warning on the phone that it will be a very long wait. Lufthansa Seat Reservation Mess Up Plus German Airport Strike 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy. You can make an advance seat reservation, rebook or cancel a flight, request special meals and book a Rail&Fly ticket at any time. We are using cookies to give you the best experience on our website. AC often does not allow advance seat selections for (ta && ta.queueForLoad ? Meanwhile, on the Lufthansa, the ability to choose seats suddenly disappeared. Book your flights with Yatra.com and hold your seat for free. What does this mean? Premier upgrades on ANA or Lufthansa | United Airlines After 1.5 hrs. United/Lufthansa code share--can't reserve seats until departure For a charge, Economy class passengers can reserve seats in advance depending on their chosen fare or booking class. To request the refund, you must call the Service Centre. Passengers requiring wheelchairs | Lufthansa It was the first time I ever had a panic attack on a flight from claustrophobia. Have you tried getting the PNR(record locator) for the Brussels Airline flight and going onto the Brussels Airline web site to see if you can do it that way?? When I got on the plane, there was somebody in my seat. You'd lose some money, then, because Lufthansa Group's primary competitors are ULCCs, and even they tend to be somewhat reasonable with ancillary fees. The only reason to not take Ryanair is if you're travelling to a city where they use secondary airport, or when the schedule doesn't suit you. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly crew behaviour etc. While Lufthansa uses the phrase "of course" while explaining the policy, the real reason behind the policy is obviously to boost revenues. My guess is that, on shorthaul flights, most passengers looking for the lowest possible fare won't care, but on longhaul, most passengers would pay. But United said I had to pick my seats. You can find out more about which cookies we are using or switch them off in settings. Lufthansa: This is the worst airline booking experience ever - See 39,264 traveler reviews, 7,915 candid photos, and great deals for Lufthansa, at Tripadvisor. Save. An exemption to the obligation of wearing a face mask can be made on health grounds upon presentation of a negative Covid-19 PCR test result (no more than 48 hours old) alongside the Lufthansa Group form signed by a doctor. Selecting seats on Star Alliance partners booked on United award miles I will NOT be flying with you again. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. Re: Lufthansa seat reservations are not possible on this flight. Seems like it is still an issue with codeshare flights booked on one airline but dependent on the other for seating, etc. Not being frequent plane travelers we thought this was prudent.. My bags were stuck in Frankfurt. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. Lufthansa planes are getting a major upgrade. Please note: If you are flying to or from Berlin (TXL), Cologne (CGN), Dusseldorf (DUS), London (LHR) or Stuttgart (STR . What do you think about Lufthansa's new seat policy? Absolutely ridiculous they are a 5 start airline. airlines - Seat selection when using online booking sites - Travel True, but Aegean does not charge the change of the seat for 25. I flew three airlines in my trip to Greece from California. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. You do not meet the conditions for sitting in an emergency exit row. To reserve seats in emergency exit rows, the following conditions apply: In order to ensure safety, Lufthansa is, before departure, entitled to assign a different seat to passengers who cannot meet these requirements. Guests will have control of a heating/cooling system for the nearly one-meter-wide seats and access to wireless charging stations, full suite-width screens, shoulder sink-ins, and personal wardrobes. The representative will be able to help you with any questions or concerns you have about your Reservation. I have confirmed seats for those chosen seats weeks in advance. Advance seat reservation | Lufthansa Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. I can't believe I really did this for more UA PQP. Booked on United with codes share to Europe/No seat reservation allowed Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. 2.2. View and manage flight | Lufthansa Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. Theyve been getting meaner and meaner and meaner with basically everything. The Lufthansa Reservation Number is +1818^483^0820. My issue is this: His background in political science and economics gives him unique insight into issues surrounding international travel and governmental regulations. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. Just rechecked my booking, inbound Toronto > Frankfurt is operated by Air Canada. LH seems to have given up any pretention to remain a high quality airline. standard seat, seat in the preferred seating zone, seat with more legroom). The woman I called at Lufthansa, since I was given the record locator for my flight on Lufthansa by the Untied flight, never even told me I could pay for a seat reservation. How can such an airline still have such a loyal following. I find it difficult to find this earth shattering news when you consider what British Airlines is doing for Business Class. She handed me my boarding pass with a smile and I looked down and didnt say anything but I wasnt business class. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Others too. I had to check in, pick seats, and make amendments on two of the airlines with no problem. I'm going to call Lufthansa and make sure everything is ok, I guess, but I had not having assigned seats. I Called Lufthansa to find out. Tipping for wheel chair assistance 6:02 pm. were in the same boat - the closest thing to an explanation I got was that they did it this way to merge passengers who bought on Delta with AF, and they prioritized families with children to ensure they sit together. Photo: Vincenzo Pace | Simple Flying. As a FTL, from one year I choose only LOT POLISH (FREE drinks&food, FREE baggage for FTL and seat, of course). Not Lufthansa, but I also had this happen with Uniteds codeshare with Turkish. If you would like to change this seat, an amendment fee starting from EUR 25/CHF 35/USD 35 will be charged with effect from 21.6.2022. I say go right ahead. RT London , have cream tea get over jet lag,have some fun, see a friend and then fly to wherever . Lack of transparency, kind of blackmailing. I've been flying with LH since 1982 and they have progressively become worse and worse. I take a photo of his badge and he TELLS ME delete it or I will call the police. At SFO United said I have to see the check Now, Lufthansa's biggest short-haul advantage remains that it flies in and out of Europe's biggest airports, which usually offer better connectivity and amenities. Passengers who are HON Circle Members (excl. Lufthansa is much more restrictive than United is when it comes to seat reservations in the economy cabin. I go 10 minutes and at that gate I find that the gate is closing and the agent there tells me YA YEAH Gates change all the time, that is the nature of travel. How a great airline became terrible in over 2 years.. LH is really the worst and I say this as a Miles and More Senator who is forced to fly both them and Austrian bc of their dominance in Central Europe. I think you're jumping the gun here when assuming the worst. I will try again within 23 hours of the Munich-Valencia flight and see if anything changes. When online check-in is possible for departures from Bangalore (check LH's . A silly desperate attempt to grab a few more Euros from passengers. Nope. After 1.25 hours of holding, it was explained to me that there was something amiss connecting my seats with the United reservation. The amendment fee is not refundable and is forfeited if you do not board the flight. Child fare - children aged between 2 and 12 years require their own seat and can travel for 75% of the regular price of the . Untrue - just flew two international eco light legs with the liberty to choose any seat at check-in. To reserve a spot by telephone, just call the Lufthansa Airlines Reservation Number at 1-844 310-2412. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly Lufthansa has lost its good reputation as it used to be. This is taking profit at the expense of customers. How to contact Lufthansa Airlines customer service. At the gate, it was a madhouse as many others (all?) Economy Light is Lufthansas version of the basic economy fares that we have with the major legacy carriers in the United States. In reality, the differences between budget airlines and full-service ones keep reducing every day. Now, you have more time to plan your trip while securing the flight for your expected dates. As a matter of fact that change was enough to where I now AVOID Lufthansa whenever possible! Never understood how seat reservations are lost. If you are travelling in Lufthansa Premium Economy Class or Economy Class, you will find your reserved seat in the train's 2nd Class compartment. 4. Are Americans suddenly sneaking into the EU or overstaying their visa free periods in Germany? They feature at least ten centimetres of extra legroom. Passengers enjoy AC power outlets for charging devices and on-demand TV. Then he looks at my boarding ticket and says, wait, I'm not even supposed to be here, go to another gate, 15 minute walk in another direction. of my time. The First Class Lufthansa seating comprises eight seats in a 1-2-1 configuration. I *think* United does this as well though it's been a while since I've flown on a UA BE fare. What if one refuses to do so? At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. Due to the closure of the airports in Frankfurt and Munich on this day, all Lufthansa flights that should have taken off or landed in Frankfurt and Munich on Friday have been canceled. Lufthansa seat reservation - Flight tracking.de Fly with Lufthansa Airlines I was able to upgrade ORD-MUC with miles, but realized my FRA-ORD return is N Class, not upgradable, and we can't select seats until check-in. I ask him for his name he refuses. Coming back to sfo to Frankfurt the security personnel at Frankfurt were on strike. Like that old Seinfeld episode when Jerry rents a car Lufthansa knows how to take the reservation (and the money) but does not know how to hold the reservation, which is the point of the reservation! I will not fly Lufthansa any more. Very disappointed in Lufthansa.I have to look into different airlines since I have to fly to Europe in July. All Lufthansa flights have been cancelled. Re: Lufthansa seat reservations are not possible on this flight. Using United as an example, you can actually go to their website, look at your reservation, and see both the united pnr and the operating airlines pnr. One journey, countless possibilities: your upgrade to Business Class on And they're giving themselves a hell of an exchange rate on the USD there! I am posting this out of frustration and to give others a heads up about booking this codeshare. First off, there is a strike at German Airports today. I have just noticed heightened scrutiny since the beginning of the year. Already paid-for advance seat reservations can be reimbursed in the following cases: Reimbursements can be requested online at My bookings or via a Lufthansa Service Center. :), https://www.lufthansa.com/de/de/economy-light-tarif, (Just above the FAQ and right below the baggage calculator.). Some People scream racism when they are not following instructions or rules. Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. I logged into Lufthansa and both seats were no longer there, but it offered seat selection for an additional fee. Please also note that any carry-on baggage must be stowed in overhead bins as no items may be put near or under the seats of an emergency exit row during take-off and landing. You are able to carry out the instructed tasks without the help of a companion, parent or other relative. When people book half a year before their cheap ass ticket and want to block all good seats for free. You have booked anEconomy Light fare on a continental flight. Some credit card benefits pay for travel directly whereas others pay for extra expenses. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. Turkish does the same. Hmmm, I wonder what review they will get. I will not travel Lufthansa next time seat selection policy is totally wrong. Call the Police. By this point I had paid for a seat assignment after my previous experience. I do think its particularly noteworthy how Lufthansa describes this as of course (Selbstverstndlich in German), essentially suggesting that it would be ridiculous to have any other policy. their Companions). From pampering, courteous airlines to extorting from paying pax, seen all in 7 decades. I had to check in, pick seats, and make amendments on two of the airlines with no problem. Lufthansa was able to book me a flight from Munich and even offered to pay the train fare. The amendment fee entitles the passenger to change their seat to any seat that is still available. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. The A350s will have three suites with up to four seats each. Lufthansa Airlines1(844) 822-0538Ticket Reservation Number Please note that, in principle, you are free to choose the seat that best meets your requirements. You have to wait your turn based on the type of fare you purchase, and being at the back of the line carries risks that are common sense. To do this, find your trip under My Bookings. I travel standby so always get last minute seat assignments after every paying passengers gets a crack at it (now including these Economy Lite passengers), and their automated system is set up to assign the BEST AVAILABLE seat at the time the actual seat assignment is given. Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. Lufthansa: Check-in Policy - SeatGuru Have connected through MUC a few times from non -Schengen countries and no issues at all. The agent initially said there was nothing she could do ,not having access and didn't really want to help. Please note that the choice is limited under these conditions. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any . They are not. Also bought my choice of seats. SO ! As Lufthansa described this option up until now: Of course, all the remaining seats can still be selected free of charge once check-in for the relevant flight begins, usually from 23 hours before departure. An advance seat reservation only applies per flight segment. It relates solely to the selected category (e.g. I am tall and not thin so a center seat really isn't fun. Not worth it. Lufthansa has lost its good reputation as it used to be. Who benefits from this code share malarkey? Im afraid Lufthansa has lost my chose of traveling. We should be OK strike wise. Others too. Pretty soon, they should all be wearing Black Shirts and a Swastika. They are operating in a very low level that is a significant liability to the Star Alliance. seat 3A). Had similar issues with United / Lufthansa back then on flights to Europe, and never flew them again. Lufthansa,,, you need to get a grip and listen to what your customers are saying to you. The amendment fee is not refundable and is forfeited if you do not board the flight. When does the Skytrax rating get updated? Even then, paying for every seat and piece of baggage may make other airlines seem more attractive. Adding the fact that I might have a middle seat is for me a reason to actively avoid them. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. If they apply this to SEN, I will try hard to avoid LH wherever possible. After login, you will get an overview of all your bookings in your profile and you can manage these quickly and easily. You are capable of reading and understanding instructions and of complying with the orders of the crew in the event of an emergency. Please choose one of the following authentication options. I was one of those die-hard LH fans for many, many years - but I'm done until they stop viewing their passengers as enemies and return to being a customer-centric premium airline. I look at him and go, wow. I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. You check in for a flight operated by Lufthansa, SWISS or Austrian Airlines. Revenue almost doubled to 33 billion euros Record results at Lufthansa Cargo and Lufthansa Technik Highest Adjusted free cash flow in company history Booking momentum remains strong at high average yields Passenger numbers more than doubled: Over 100 million passengers on board again New aircraft and new cabin interior for premium flight experience Further significant improvement of Adjusted . Lufthansa has been worse than Ryanair for a while already. This morning I was assigned a seat toward the back of the plane but not the aisle I had requested. Well Lufthansa if I don't want a seat you choose for me , then I simply won't fly with you. I picked our seats and were given our boarding passes the next day at the airport. Nothing less, nothing more. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. They know they dont have to try to do anything to attract customers, Im guessing because they (or rather the group) are often the only option that works for many people, especially in secondary European cities. 2. But that doesn't at all mean a middle seat will be assigned when better alternatives are available. I called one more time after checking in . Somebody needs to take a look at Lufthansa operations in Frankfurt. Passengers who have already purchased an advance seat reservation can change free of charge. Heck with them. Lufthansa's Economy Light fares don't include seat assignments in advance. How and when can I reserve my preferred seat? Cheap Flights, Airline Tickets & Airfare Deals | KAYAK It is not possible to pre-select seats but in the past I have emailed Lufthansa and they have recorded a seat preference with my booking. aisle seat, window seat, seat with more legroom). Economy class on Lufthansa is a bit more comfortable thanks to better seats. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. Oh and Star Alliance gold members don't get luggage on Economy Light fares either.. To be honest, Skyteam offers the most competitive product in Europe. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If they don't go well there very well could be another strike. I haven't booked these yet, but I need to book flights from SFO -> Frankfurt -> Nairobi -> SFO. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Lufthansa also need to recognise the fact that some people have breathing difficulties. Carriage must be booked and paid for on lufthansa.com or at a travel agency before commencement of travel. I had to pay $280 US to check one. Now I make sure to note the relevant page when they make the I can't find your stamp claim. Surprisingly decent food and more than expected. Others are not. LH has become one of the worst airlines in Europe. Seat reservation | Austrian Airlines (Yeah I now believe what those Jewish passengers went through with Lufthansa agents at Frankfurt).