Use the My CenturyLink mobile app or browse tohttp://connect.centurylink.com,and follow the prompts to finish setup. 2017-04-24 02:55 PM. These are essential to make sure you get the best phone and internet connection. See the detailed instructions and diagrams below. Free shipping for many products! If the DSL light remains red after verifying your date and checking your cords and jacks, you will need to, This indicates nothing is connected to the modem port. Once it turns green, you can try pressing it again to connect. Dynamic QoS: Prioritizes data through the router for smoother streaming. |Privacy preference center Our troubleshooting team is standing by. Try rebooting the modem. If in doubt, you might wish to put off connecting your modem until after 7 o'clock. Personalize the Wi-Fi2. You can test this by plugging in another electrical device, and/or try another outlet. Posted 21 September 2016 - 06:14 AM. Fast and strong wifi signal. The app makes installing your modem a snap, and is also a great way to manage all your Brightspeed services. Have you purchased a new Axon (Greenwave)Axon (Greenwave) C4000orZyxel C4000series modem from Brightspeed and are putting the service together on your own? If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it will. This C3000Z was a simple swap of devices; log into the new modem via lan connection and IP address. Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. Modem Features: 80%. In an older home, there may be multiple jacks, and they may have been installed by different providers over the years. Please try another jack orchat with usfor further help. 2023 Brightspeed. We walk through:1. HP Support Agent. We're here to help! Download the latest firmware for the C4000XG. The C4000 series modem/WiFi router comes in two models, each with different specifications.The one you use will depend on the type of internet service you have. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. If your device doesn't have Ethernet, you can instead connect to WiFi using the login information on the bottom of the modem. . Previous image. found on earlier modems. Actiontec C1000A-D (removed) Actiontec C2000A-D (removed) Actiontec Q2000 (removed) D-Link DIR-850L (removed) Greenwave C4000LG. This may happen for one of these reasons: The CenturyLink network hasn't yet been activated at your address. Please note that a phone jack is required to set up Brightspeed internet service in your home. In-home speeds may differ based on router setup, devices and other factors. Try plugging the DSL cord into a different jack. Download the CenturyLink app to manage your account and network. In some cases, the jack may be faulty or may not be connected to the CenturyLink network. Now it's time to get your modem hooked up. After completing the setup steps in the app or through the QuickConnect site, check the color of thelight ringon the front of the modem to verify its connection status. Call tech support back and tell them your modem is in a "walled garden" state. On or before the day your service is supposed to begin, your modem will come in the mail. Try this: Only the C4000BG and LG/LZ models have a DSL light. It's possible that there was a power outage or some other loss of power of the modem/router and it reset. At this point, you are ready to activate your service! The modem was easy to set up and worked perfectly. Firmwareis the software programmed into your modem that makes it run. This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. We no longer support this browser. Axon/Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. If you have questions we haven't answered, or if you need any additional support with setting up your modem. If you have a landline phone and internet with Brightspeed, filters should have been included at the time of your order and will arrive in a separate package. Depending on the kind of internet connection you have, you can choose which one to utilize. Leading the next generation of Wi-Fi, the C4000BG Wi-Fi 6 xDSL Router is powered by the industry's latest Wi-Fi Certified 6 802.11 standard that is up to 3x faster than the previous AC generation of WiFi, with additional data capacities in a dense environment to handle current and future home networks. Up to 75% less lag time (latency) for gaming and video applications. Choose your type of modem below to read the instructions before completing installation. Third party marks are the property of their respective owners. Plugging in the power cord4. I setup my Belkin Router and at completion it said "Success you are now connected!", however the light in front is still amber colored when it should be green, . If it is Red, please contact CenturyLink Residential |Small Business |Enterprise TheC4000XGdoes not have a DSL port or light. You can continue to the next stepto compete setup. Start by unpacking the box and identifying the modem, cables, and instruction card. Make sure the outlet is live. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. View Product. This indicates nothing is connected to the modem port. Either move it to the room where it will get . Try again, and make sure you are selecting the correct network name (SSID) printed on your modem label. Have you purchased a new Axon (Greenwave). Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. Features of the C4000XG. This article describes how to configure your internet connection using any C4000 router or modem. If the light is amber/orange, this means the setup process is not yet complete. The remaining setup will depend on your installation method (using the My CenturyLink app or the QuickConnect site) and how quickly you go through the steps. X. If you have questions we haven't answered, or if you need any additional support with setting up your modem. WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Filters arenotneeded if you use theC4000XG. 9.4. It is a gateway device (modem/router combo) with IPv4 and IPv6 compatibility. Fast and strong wifi signal. The app makes installing your modem a snap, and is also a great way to manage all your CenturyLink services. Follow the steps to complete the installation process using QuickConnect. All Rights Reserved. Jun 10, 2022. You may not have internet access though. Chat with customer service to get a technician to install a whole-home filter on the line outside your home (there is an installation fee for this.) We suggest using theMy CenturyLink appon your iOS or Android device to complete modem setup. by windsurfingbett. If the automatic connection is not successful, check your connections and restart the Device. Use a DSL splitter to plug a phone and a modem into one wall jack. Try the tower modem setup page instead. best dsl modem wireless router centurylink. First, your modem will arrive in the mail on or before the date your service is scheduled to start. If you have more than one phone jack in the house, connect the modem to a different one and try the setup process again. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. Unboxing2. 2 offers from $138.97. Works great. Your modem'swireless settingscontrol the WiFi network in your home. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. The remaining setup will depend on your installation method (using the app or the QuickConnect site) and how quickly you go through the steps. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. We no longer support this browser. Where it is placed can have a huge impact on your wireless performance. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. Thats issue I cannot get connected to IP. Then, while connected to . Download the latest firmware for the C4000BG, Download the latest firmware for the C4000LG, Download the latest firmware for the C4000XG. Please try another jack orchat with usfor further help. Try plugging the green cord into a different jack. The status light ring on the front will also display different behaviors at certain times, depending on the state of the modem. Other devices will not connect to the network no matter how peculiarly you stand on one foot and hold your tongue. The red light indicates the modem isn't connecting to the Brightspeed network. Modem Speed: 90%. Verified purchase: Yes | Sold by: bluehousesupply (0) (0) If the DSL light remains red after checking the cords and trying all available jacks, you will need to, After plugging in your modem, it may take, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Secure WiFi is available on leased modems with model numbers 1100, 3000 and 4000. BLINKINGRED-An error occured or the attempted connection failed. CenturyLink C4000LG DSL Router 4K Streaming SEALED in white Box Open Box. We've created a series of self-help and install videos to empower you to quickly get connected. endstream endobj Works great, easy setup. These preset credentials cannot be retrieved, and your modem could become unusable without them. Here are some things to try: If the problem continues, contacttechnical supportfor help. Have a home security system? . The GreenWave C4000LG is another modem-router combo that prioritizes productivity and connectivity. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. Privacy Policy. If you don't have a jack, chat with us to have one installed. Your line should be activatedno later than 7 p.m. on your start date. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the modem. First, your modem will arrive in the mail on or before the date your service is scheduled to start. Use a DSL splitter to plug a phone and a modem into one wall jack. This means a connection failure has occurred. I'd keep the modem it if it worked for accessing the internet, just for a backup, but the only thing it seems to be useful for right now, is using it as tester to see if the DSL service is working or not. DSL and power ports on the back of the C4000BG and LG/LZ models. All Rights Reserved. Press question mark to learn the rest of the keyboard shortcuts. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. 8.8. For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. We've created a series of self-help and install videos to empower you to quickly get connected. Refer to Step 3 in Topology 2 to configure the router. I have a CenturyLink C4000LG modem/router. Up and running within a half hour. Start by unpacking the box and identifying the modem, cables, and instruction card. Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000LZ. Page 6 4. No Ethernet port? Do not remove or lose your modem sticker, which includes your default admin username and password. Filtersare not included in your modem kit. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. After a "forced" Windows 10 update (not upgrade), my three Windows 10 devices will not connect to the internet through my CenturyLink router, either through an ethernet connection or a wireless connection. 423 0 obj <> endobj Connect to your modem/router's IP address (find the manual, check on the device itself, or look it up online), look for the broadcast channel among the settings (the location will vary depending on your device), and select an alternative from the drop-down list. CenturyLink Prism TV Technicolor C2100T 802.11AC Modem Router Gigabit DSL Fiber 2.4/5GHz (Renewed) 3.7 out of 5 stars. These lights will flash red and green while the modem is syncing. Optimizing the Wi-Fi to get the best service possible3. Also, make sure you have entered the user name and password correctly. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. Once done, connect the Printer to the Wi-Fi. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers) Key/Wireless Password is the password you will enter on your devices to connect securely to your network; These default settings can also be customized in the modem settings or through the app The DSL cord from the modem to the jack shouldnothave a filter. Click Apply to finish the configuration. The particular jack you are using isn't hooked up or is faulty. Next, you'll need to find a good spot for your modem. Works with these Brightspeed internet services: Note:Listed speeds reflect the maximum download speed the technology can deliver onBrightspeed services. Wait until after 7 p.m. on the service start date to attempt setup. The status light ring may change colors repeatedly as it goes through the initialinstallation process. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Look for an email with your order confirmation details and an order status tracking link. Below are the status light behaviors you'll see when the modem is connecting (also called pairing or syncing) with a wireless device through WPS: BLINKINGGREEN- Searching for a device and attempting to connect. Features of the C4000 (All versions) Secure WiFi compatible. Once the light is green, you're connected to the internet and you can get online!