When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. Smart Setup is BT's online set-up wizard. Let's take a look at the legacy BT routers that are still capable of getting you online. Well update this post with any further newsas and when we receive it. What is Smart Setup on the BT Hub? I have a new hub. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. (the macaddress is the same as the wifi router apart from a few letters.) I'll try and check later this week against a spare BT Business Hub 5 model. Thats great to here. The router is now displaying hidden ssid. I viewed pages 9100 through to 9150. Baldrick1. Guide to 4G Assure. Changing Wireless Modeto 2 didn't fix the problem. Also problems connecting to my wireless Canon scanner printer. 30-09-2020 Can anyone confirm it works? Enter the admin password. This is found on the back of the router and on the removable card. Connecting your computer to your broadband. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Sonos tried to do a workaround but lasted an hour or so. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. This would be a double NAT (two router) condition which isn't recommended. I have raised a complaint with BT as MacBook works fine, but app does not. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. I may try the hardwired solution if things do not move fast. Remember your broadband can be activated any time up to midnight, so you may need to try again later. - edited Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. You should see a box similar to the one shown below. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Go to My Network. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. on Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. BT Business Hubs: Help and guides for your model. Trouble connecting? - edited It works on my Business Hub 6, in fact it's not even hidden. This will open the Hub Manager. At the bottom is a setting for Bridging. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. A spokesman for BT told the BBC only a "very small" number of users have been affected. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Still having trouble with this. How long will it take to get BT Broadband once I've ordered? 01-10-2020 Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. Was quite easy to get the money credited to my account after that : ). I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Read about our approach to external linking. Ask questions and share tips with other people 24 hours a day. Click a dropdown for your model of hub. Thanks for the explanation. Announcements, Guides & Community Updates. 2023 BBC. I have now switched the 5GHz option off,which immediately sorted the problem. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". 30-09-2020 Your broadband can be activated any time up to midnight. What? Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. The company did not reveal why the problem was occurring. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Ive had the cant find Sonosproblem for a couple of weeks. Great. Steps taken from a post on the BT Community. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I also want to be able to repair and modify the frame. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. Copyright Expert Reviews Holdings Ltd 2023. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? There are simple ways you can boost performance and get the best from your broadband. Enter your username or e-mail address. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Frame Size: 17 inch,19 inch or customer size. If you have changed it and now forgotten it, you can use the. Thanks. Change the Hub Gateway IP address to 192.168.2.1 Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Enter http://192.168.1.254 into the address bar to go to the management page. Change the /internet part of the address to /routing. Switching Smart Setup on and off on the BT Smart Hub 2 The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Ill ask my man at BT. Configure the modem for transparent bridge or modem only mode. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. 03-10-2020 Then use the Orbi router in router mode. What's the least amount of exercise we can get away with? I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. 01-10-2020 Users . No problem. Click a dropdown for your model of Hub. Solved! Connect the cable to the hubs power port, plug it into the wall and switch it on. Navigating ones way through these conflicting accounts is not easy. Smart Setup is BT's online set-up wizard. So the question remaining is does it actually work on a residential Smarthub? Fix problems or report a fault with our troubleshooter. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. I did this on a Deco mesh. What is the difference between WiFi 6E and WiFi 6? I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Web admin interface of the BT Smart Hub 2 router. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Bridge mode does appear to exist on the Smart Hub. >. . The BT Home Hub 2.0 was a combined wireless router and phone. I've been following this thread ever since I had issues. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. 01-10-2020 If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. 6:38 AM Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Scan the QR code to enter your hubs details automatically. If there is a hint then a custom password has been setup. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. When the lights have stayed solid blue for two minutes, your hub is ready to go. The lights on your hub will change to green or flashing orange as it is setting up. This brings up a hidden page. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. If you turn it off, we might think there is something wrong with the line. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. AP mode is preferred if you have a ISP modem/router that can't be bridged. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Just log in to. Maybe this is a shoal of red herrings! It looks like the 'Bridging' button simply does not work. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. 7:56 PM Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Look for the tab on the back of your hub. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. 01-10-2020 ie. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. 11-05-2020 Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Wait a few moments for it to connect. On your device search for your network and enter your password exactly as shown. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. To make this change click on Advanced Settings, Wireless. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. My router is getting blocked despite following all the advice above and anything I could find online. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. The handler switched off 5ghz frequency remotely. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . Will give this suggestion a try. I have never tried using just the modem section with a different router. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Make sure you've completed every step of Smart Setup. If previous posts are correct it probably works on the Business version and not on the Residenial ones. BT will be rolling out an update to all devices later this month. You can turn Smart Setup on or off in the Hub Manager. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Guide to BT Business Hybrid Connect. We'll send you an e-mail with instructions to reset your password. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. 8:37 AM. 4) Enter the Admin password. Need support for other hubs and routers? Then you can use the Orbi router in Router mode.3. However, abnormal sac size occurs in approximately 17% of pregnancies. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. This means your Hub hasn't yet registered your device as completed. (the macaddress is the same as the wifi router apart from a few letters. - edited BT added that an update for all users would be available by the end of May. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Make sure you keep your hub on all the time. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. ***The radically changed Web Admin Interface of the BT Smart Hub 2. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Go to IPv4 Configuration. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? After trying to set bridge mode and saving (the save appears to hang) I eventually. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Connect using the QR code The app then stopped working. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To view the router settings, go to http://192.168.1.254. Clearly there is both and issue with BT and the Sonos app for iPhone on this. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. The setting is on a page hidden on the home version. Also, it took a number of days for me to find this thread of communication online. It also has 4 Gigabit LAN ports. This WAN socket can be used with either a FTTP interface or a FTTC modem. All rights reserved. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. MacBook then doesn't work. If your BT broadband home network is playing up, you're not alone. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. You'll find it on the back of the Hub if you haven't updated it. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM After raising a complaint with BT I had yet to hear anything from BT. Find your model. Links to user manuals and other documents for BT Hubs for broadband. It never occurred to me that bridge mode would bypass the router section. Expert Reviews is a registered trade mark. Almost instance response. Does anyone know if a Sonos Boost would resolve the issue? Understand rental and other basic charges, Enter the admin password. 01-10-2020 There are at least adozen other things that also result in the same situation. Enter the username and password for your BT Smart Hub 2 router. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Assuming it will work on the business hub though as it's a visible option. Then, for your static IP block, enter your router's address and subnet mask. Read about our approach to external linking. How do you turn off wifi? To change anything you need to click one of the settings. Do I need a WiFi 6E router to use WiFi 6E products. This will open the Hub manager. You'll find all your features and services in the "My Extras" section. How are people to fault trace if they dont know all of the possible scenarios? BT is offering firmware updates to those affected. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. It should appear as soon as you connect to the Hub and open a browser. Broadband speeds Check out our other help articles. So I decided to direct message them on Twitter. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. BT's done a great job on this router. Microfilters: Why do you need them? However, some older devices are incapable of operating on both. It can. ensure Sonos all working correctly via boost with 5ghz still turned off. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Seeing a different colour light? Numerous complaints have appeared on the company's community forums over the last few months. Click OK. 03-10-2020 Simply connect a 3rd party router to any LAN port on the hub. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! This will take to a status screen. Using the BT Hub Manager - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Re: BT smart hub - hidden bridge mode menu ? I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Can you seamlessly switch back and forth between the two modes? Connect the cable to the hub's power port, plug it into the wall and switch it on. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. I shouldnt have to have 5Ghz permanently switched off. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Use our hub light guide. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Choose Broadband. Ive got a man from BT ringing me during the week so I will report back what happens. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. "We're sorry for any inconvenience caused," added the spokesman. 9:11 AM Everything now works, so again it confirm the issue is with BT. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Select Add Additional Network from the drop-down menu. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. Check which BT Hub you've got >, It only fires up when you open a browser. First, you need to connect to the router's web management page, so that you can change the settings that you want. This isnt a viable long term solution though for me. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Its only when you connect direct to the Hub. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Go to Solution. 9:48 PM. 7h47. Navigate Advanced Settings > Log in > Broadband > Internet. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Do I need a WiFi 6E router to use WiFi 6E products? I have disabled the bt fon and bt wifi to reduce my home network clutter. It means I have a redundantSonos Move which is incredibly frustrating.