apple technical specialist training

Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Records the default button state of the corresponding category & the status of CCPA. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. We also use third-party cookies that help us analyze and understand how you use this website. You maintain composure and customer focus while troubleshooting and solving issues. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Review the relevant exam preparation guide for detailed instructions on how to prepare. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Check your badge on Credly for specific expiration dates. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. This cookie is set by GDPR Cookie Consent plugin. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Lots of different people to learn from and meet. Youll grow your career skills, too, because leaders here take an active role in your professional development. Surname must be different to the First Name. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. In the US alone, Apple has 265 retail stores across 44 states. The program is open to institutions in Europe, the Middle East, India, and Africa. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . It works only in coordination with the primary cookie. It was just a few days later when I received my first follow-up call. I also think readers might find the level of diversity among the talent at Apple very inspiring. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . . Apple is a drug-free workplace. This requires a lot of testing and coordination between different teams within Apple. 2023 We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. And be amazed by what it does for yours. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. A woman in tears came into the store because she had dropped her phone in the water. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Apple's most powerful Mac will finally shift to Apple silicon. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. This cookie is set by the Google. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. And after you've passed an exam, display your verified digital badge on any professional networking site. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. The next 10 days were essentially "Apple boot camp." Apples most important resource, our soul, is our people. By clicking Sign up, you agree to receive marketing emails from Insider Because to create products that serve everyone, we believe in including everyone. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Necessary cookies are absolutely essential for the website to function properly. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Geniuses often made $25 to $30 an hour based on their tenure. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. I agree to the. Core training took place off-site and included 15 new employees like. When a customer needs assistance, you quickly assess their situation. They may also be responsible for providing support to Apple Authorized Service Providers. Learn more about your EEO rights as an applicant (Opens in a new window) . Copyright Title(s) held: My official title was "specialist." Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. This interview would be the first of six. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. I will never forget them. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apple training delivers everything you need to learn about the technologyonline and on your time. A selection of macOS tips to make your Mac life a more effortless experience. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. You reassure customers when delivering product diagnoses and potential solutions. Related: 17 Apple Technical Specialist Interview Questions and Answers. Come eager to listen and learn from your team, your mentors, and your customers. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Customer loyalty and satisfaction is their number one priority. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. iOS 17 Wishlist What Do We Want to See? The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. They offered benefit options such as health care for all employees full- and/or part-time. United States Department of Labor. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. For more details and to apply, visit macadmins.org. At first I didn't understand why she was so upset about an easily replaceable phone. I agree to the Privacy Policy & Terms and Conditions. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Copyright 2023 Apple Inc. All rights reserved. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Average salaries for Fujitsu Technical Systems Specialist: [salary]. They may also move into management positions. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. By helping Apple maintain strong relationships with customers, you are instrumental to our success. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. The best part of working for Apple: It had to be launch days! As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Discover even more benefits of doing what you love. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Own your learning schedule with self-paced, online courses. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language about 30,000 full- or part-time retail workers. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. When a customer needs assistance, you quickly assess their situation. To view your favorites, sign in with your Apple ID. Youll need to be flexible with your schedule. You have excellent time management skills and can make decisions quickly. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Both full-time and part-time jobs are available. Different together. United States Department of Labor. The entire store team benefits from your commitment to providing the best care for customers. However, you may visit "Cookie Settings" to provide a controlled consent. You have excellent time management skills and can make decisions quickly. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Sign up for notifications from Insider! You know, just like the things we make. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". They will also learn about the software and hardware they will use on a daily basis. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Get discovered. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Click here to see the total pay, recent salaries shared and more! At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The redesigned training has moved to an online, self-paced format. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Youll need to be flexible with your schedule. You need a current, government-issued ID to check in with the proctor and begin the exam. As businesses become more reliant on technology, the need for security professionals will continue to grow. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Technical Specialists may be required to travel to customer sites. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. For more details and to apply, visit, Apple Professional Training courses are available now at. United States Department of Labor. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Get weekly top MacRumors stories in your inbox. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. An Apple logo or digital badge is a seal of approval and a promise of excellence. Your work hours will be based on business needs. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. These cookies ensure basic functionalities and security features of the website, anonymously. It does not store any personal data. And thats our greatest strength. Apple is an equal opportunity employer that is committed to inclusion and diversity. The energy on these days rocked my world. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.