Got an interview coming. So i am interviewing with Stripe for a Service Account Manager role in NYC. 2. This question is your opportunity to expand on your career ambitions as they relate to Stripe and the role you're applying to. The process took 2 months. This is a great start! Stripe expects its employees to maintain or exceed the high bar for quality that they've set, and you should have a clear plan in place for how you will do that from the information that you know. How to Answer: Why Do You Want to Work Here? Millions . I graduated at the top of my class while receiving high-performance reviews at my job. Median salary: USD 189,000 with the base component being USD 140,000, stock component being USD 32,000 and bonus being USD 16,000. Draw the technical architectural diagram of a ticketing system? Asking about your most significant accomplishment allows the interviewer to dive more deeply into your professional background. "You are, of course, the leading independent API provider and have done this by offering incredible UX and comprehensive bundles of services and products that solve problems for your customers. Interview with recruiter and then hiring manager. I felt disrespected by this and withdrew my application. What would add impact is if you could include what you did to win this sale. ", "I've been working with cross-functional teams for the past years to support and scale workflows, ensuring smooth execution of the operations. This question is your opportunity to tie it all together for them by highlighting your career goals, most relevant experience, and the personal motivation you have to work in this role. I noticed that our competitors used SEO, so I researched the course and created a proposal for my boss. Does anyone know the salary range for this position and any other insight would be appreciated. Experience based & behavioral questions mainly, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. ", "I've spent the last three months learning Portuguese in my spare time. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. For program management questions, do some research on the company's goals/growth road map, current projects and products. Our date tracking prior to 2019 was not accurately kept. ", "I would say that being in the software and technology business means changing major components on projects on a regular basis. Stripe Manager Interview Questions Updated 26 Sep 2019 Find Interviews To filter interviews, Sign In or Register. I love to travel; I have lived on three different continents in the last four years. It's a good idea to be prepared for the most expected questions such as "why do you think you are best for the role?" Our mission is to increase the GDP of the Internet, and we have a staggering amount of work ahead. - Tell me about a time you took a risk that failed. Before your interview, thoroughly research Stripe and any awards or recognition they have recently received. I interviewed at Stripe (San Francisco, CA) in Sept 2018. Individual panel with 4 people One of the most interesting projects was a fingerprint-based ATM system. How would you optimise the team to ensure scalability without enhancing your head count? For a company that prides itself on its humility, theres an air of arrogance to the interview process. This helped me make significant progress in 3 weeks. "I have signed non-disclosure agreements in the past; although I am not currently under one. Typical behavioral questions "tell me about a time". "In my previous role, I recognized that our team needed a training program to bring others in at a quicker rate. You are the user, this interview is the product, what is your feedback? Showing 1 to 10 of 54 results 0 Give me a high-level overview of your background. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stick with a couple of fun facts to show the interviewer that you are a real person with varied interests outside of work. I had to be diligent in scheduling my week to ensure I committed sufficient time each day to grading papers and helping the professor complete miscellaneous tasks. 1. Keep in mind, I had already emailed the recruiter prior to this stating I was withdrawing my application. It consists of 4-5 interviews, each lasting for about an hour. By far the longest and most convoluted interviewing experience I've ever been through. If you were CEO of current company what would you change? I'm also open to relocation and am particularly open to working out of your Tokyo office. They feel like trick questions, trying to trip you up. The team loved having it and found the training program to be quite useful and efficient. ", "When I first began my IT career, I started as a temp with an agency. - Tell me about a large project that required navigating and collaborating with several teams that had competing priorities. - Describe a time you faced resilience in the face of ambiguity. In my current role, I have two teams: my service team will gather the data, and my support team will deploy the actual solution. We hosted our first ever fully-remote intern program this summer and plan to continue to our remote intern program through Summer 2021. Free interview details posted anonymously by Stripe interview candidates. The degree of technical complexity you should include in your explanation depends on the role to which you're applying. If I had to choose one, I would say Bill Gates. Understand end-to-end interview process. I interviewed at Stripe (Dublin, Dublin) in May 2022. Which team-based messaging apps do you use at Stripe? 3. ", "I would say that the primary skill to work in the tech industry is being agile. Anonymous Interview Candidate in Bellevue, WA, I applied online. ", "I would have to say cautiously optimistic.". How do you respond to difficult feedback from your superiors. Read our Terms of Use for more information. I interviewed at Stripe, Very friendly and straightforward process, with HR screen, Hiring manager interview, written assignment ", "I have used a large number of a direct messaging system that includes Skype, Zoom, Slack, Google Chat & Hipchat.". It may be more appropriate to provide a specific number when you're discussing the details of the position or when you receive an offer. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. During that time I specialized in data management and analysis. What are the risks in each? Had 5 interviews across 2 days with a panel of interviewers . Check out our partner Exponent for sample interview questions, mock interviews, courses, and more! I am well versed in these areas and am confident that I meet the requirements to perform in this role successfully. Dates shown above are approximate. Manage the launch process 9. I applied online. Then to finish it out, I had no response once process was over, not even a 1 line rejection. I would love to get a head start and begin learning. ", "I am quite familiar with Stripe for business. I appreciate your straightforward answer, but this question usually requires a bit more finesse. a Senior Manager. ", "I have recently learned to swim. I aim to focus on the task at hand and make sure not to get distracted. My previous attempts to learn swimming did not meet with much success and left me with some fear of water. Interviewed with recruitment team. Manager call Our mission is to increase the GDP of the Internet, and we have a staggering amount of work ahead. I've closely followed his career and am incredibly inspired by his philanthropic work, having given away billions of his fortune to education, climate action, COVID-19, and global health initiatives. Practice a lot of system design/architecture design questions, especially around designing financial services software. What is you dream or ideal data source? You must create your own answers, and be prepared for any interview question in any interview. Pretty much overnight, my TA responsibilities increased tenfold. Reflect on what made the project meaningful and the top thing that you took away from it. I had to chase the recruiter multiple times for feedback and next steps. This question is also a great opportunity to ask a question about opportunities for advancement at Stripe. I applied online. How do you handle a difficult customer who is upset and not listening? The process took 2 months. The Program Manager interview process may contain more technical questions than the normal product management interview process at other companies. Individual panel with 4 people The last 2 were potential colleagues and we discussed work styles and current bodies of work. My favorite resource at the moment is TechCrunch. Also, this will be a good increase from my current compensation in line with the opportunities I am seeing in the industry for my experience.". This question may seem like splitting hairs, but it's important to understand the nuance between these two terms. The interview process is long and heavy, but went smooth. "My current company has been expanding, and I recently had to make a few important hiring decisions on our team. Had to submit a presentation & had a week to deliver. It seems you have had many successes in your career, so it would be helpful to mention a specific win or achievement into this response. They could condense quite easily. 2. I have an incredible onboarding strategy that took my current company from a 35% turnover rate to just 5% in twelve months. You are certainly not obligated to discuss personal matters such as your kids or relationship status. I interviewed at Stripe, Very friendly and straightforward process, with HR screen, Hiring manager interview, written assignment This is a straightforward question. Stripe is an Irish-American financial service and software as a service (SaaS) company dual-headquartered in San Francisco, United States and Dublin, Ireland. I believe the best way to stay ahead of your competitors is to pay close attention to minute details. Manager call Felt like a free consultancy paper. Very constructive feedback shared by recruiter through each step of the process Also, can you talk more about which resources you were lacking since that's the focus of the question? Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Your inspiration can come from a book, a mentor, family member, celebrity, author, or someone from a previous job. This is a great example! "I keep up to date on new technologies and trends through a variety of sources. Interviewed with a hiring manager. Focus on non-work-related skills or hobbies. Maybe a project put you out of your comfort zone professionally, or perhaps it had a far-reaching impact. Team is young and active. 2. The interview was performed extremely professionally. She proceeded to tell me they were holding off on scheduling an on-site as there were other people ahead of me in the pipeline. Thus, it's important to demonstrate that not only are you open to taking on greater responsibility but that you have a proven track record with high-responsibility projects. You might highlight how you leveraged technology in a previous project or designed a unique solution to address a challenge. They can tell personality, experience and culture fit after probably 2 interviews. Heterogenous perspectives. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets. "From our previous conversation, understanding the job description, and researching the role online, I feel that the person to fill this role successfully would best be described as a project leader focused on direct work with customers to design and architect integrations while ensuring smooth project deployment. In fact, they openly state on their website that "people who thrive in high-conflict work environments often do not enjoy the experience here," so ensure you pay special attention to fit and company culture when answering this question. We do not have advertisements on our pages but we do try to make money through paid-memberships. I worked very hard for that promotion and was so happy when my work and dedication were rewarded. Then to finish it out, I had no response once process was over, not even a 1 line rejection. However, if it's not a remote opportunity, just beware that this could be a red flag for the interviewer regarding tenure. The process took 2 weeks. Given the rapid expansion of companies in the digital space, it has become imperative for companies, especially ones with a large digital footprint, to hire TPMs. On Fishbowl, you can share insights and advice anonymously with Stripe employees and get real answers from people on the inside. I've just started communicating my notice to the partners I work with and they're casting so much doubt in my head. I interviewed at Stripe (Bellevue, WA) in Feb 2022. ", "Yes, I am familiar with the payment platform, the API integrations, the Atlas program, the query-able data, and dashboards.". ", "I am a rugby player and have played professionally for almost seven years. In addition to learning a great deal about fingerprint recognition, I was also able to learn a lot about the critical relationship between software and security. Operations Program Manager Stripe Oct 2022 - Present 6 months. ", "As a tech marketer, I have a basic understanding of APIs and how they work as well as other foundational concepts in this space. Each of these interviews lasts between 45 minutes and an hour. It's exhausting, extremely time consuming & unnecessary. I had to chase the recruiter multiple times for feedback and next steps. Hiring managers ask this question for multiple reasons. Interview Questions What was the situation and outcome and what did you learn? Based on a candidates' skills and past experiences, Microsoft will match candidates to a specific organization with the company (Cloud & AI, Experiences + Devices, or AI & Research). It kick-started my career. The search engine and details about today's forecast are able to communicate through an API. Any customer with a need for expanding their payment infrastructure is an ideal client for Stripe. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. This new skill has deepened our understanding of the industry and made us a better competitor. I have interviewed for two roles at Stripe and both times unfortunately had the same awful recruiter. Individual panel with 4 people ", "While I'm drawn to this role for a variety of reasons, I most look forward to collaborating with (XYZ) team and working with clients 50% of the time. This is fantastic! The recruiter kept me updated on my progress and what was to come. Keep your answer concise and confident. Had to submit a presentation & had a week to deliver. Sometimes a customer service agent will be on the frontlines and will need to escalate a customer issue to the support team. To me, innovation is creating new products and services that are useful to customers and also help my company stand out further in their space. - Why Stripe? "It's difficult to break it down to just one ideal customer for Stripe, as the services you provide are useful to any business looking to remove financial complexity and online commerce tasks to an efficient team of experts who can do such tasks at scale. ", "I have several methods, in the office, I take regular walk breaks, conduct several standup meetings (which help). Handle post-launch items 10. If the interviewer asks this question towards the end, you should focus your answer on highlighting the most salient features of your application rather than bringing in new pieces of information. This is how I would personally contribute to this trend.". ", "I am looking forward to having an opportunity to learn how Stripe operates to grow as a professional within the company and having a tangible impact on the business. Most recently, I have worked with organizations such as Shopify, Lyft, and Postmates for (XYZ) project, all of whom I believe are active clients of Stripe. Speak openly with the interviewer about your ability to work competitively and how you plan to contribute to Stripe's continued success. 2. ", "I have used Stripe on a regular basis for a few years now. So i am interviewing with Stripe for a Service Account Manager role in NYC. Very constructive feedback shared by recruiter through each step of the process Quickly reviewing the numbers they shared with me, I made the decision to share two potential steps forward with this client. Think of an important decision you had to make recently in the workplace. Instead, assure the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. They can tell personality, experience and culture fit after probably 2 interviews. 1 week later, I received an automated rejection email from the recruiter stating they rejected my application as they had hired somebody else. It felt dry. The process took 7 weeks. I am best versed in Slack, Trello, and Freedcamp. Hiring managers want to know that you're excited about this role and that investing in you as an employee will be worth it. Create the high-level project plan and keep it up-to-date 4. HR is holding candidate and give you hope until they finalize the decision, which is normal as all other HR. I honestly believe that I am can adapt to changes very well. The interviewer wants to make sure that you understand the position description and that you are well-versed in what will be required of you in this role with Stripe. Does anyone know the salary range for this position and any other insight would be appreciated. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Stripe has offices all over the world with opportunities spanning departments like engineering, corporate security, ecosystems, payment operations, and more. Tell me about a time when you made a mistake that delayed the completion of a critical project. You are the user, this interview is the product, what is your feedback? 1) stripes interview process such as types of questions that are asked. (Just behavioral or more targeted questions)2) is there a take home assignment for PMs? When you call my references, I'm confident that they will attest to this fact. "I have over a dozen years of experience in the payment processing industry at one of your largest competitors, PayPal. Interview Guide ", "One of the reasons I was so excited to interview with Stripe is because of the endless growth opportunities offered to your high performing employees. ", "You mentioned earlier in the interview process that you were struggling with employee retention on (XYZ) team. - Why Stripe? If you're unsure of a fair range for this position, this question is an opportunity for a discussion with the interviewer. Stripe is more than just a payment API. The process took 2 months. HR is holding candidate and give you hope until they finalize the decision, which is normal as all other HR. Interviewed with a hiring manager. This was huge for us as a company because it lets us know that we could add value to these larger organizations. The pandemic changed the way employers hire workers.The Destination Manager will be a member of the Land & Cruise team. Any thoughts on Stripe, around culture and comps specifically? Interviewers like specifics, so great work. (Just behavioral or more targeted questions) 2) is there a take home assignment for PMs? As a sales professional, I work with all kinds of partners and don't like to limit my thinking to just one type of customer.". It took us an additional four days of work but, in the end, the client was delighted with our work, and it resulted in new opportunities with them. "In my previous role, we worked on a variety of projects with fingerprint recognition software. Therefore, any date prior to 2019 might not be accurate. Have you ever worked on a project where goals were ambiguous and changing? ", "Customer Service will deal with both proactive and reactive requests, while customer support is mainly responsive.". 3. I learned about plenty of industries and best of all, had fun doing it! Salary information comes from 36 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Design the front end of a payment processing system. I have a call with the recruiter for a PM role next week. I enjoy cooking and fine dining.". Make sure youre ready to rock your real interview. Rather, highlight what you gained from these experiences and how they will prepare you for a new role with Stripe. The interviewer will likely have a rough idea of your educational background from your resume. Innovation can mean creating a new and powerful idea, and it can also mean simplifying an existing one. Eventually, the manager of reporting and data would be ideal. 3. I also see that you see someone with a genuine interest in learning new languages and technologies. In the past, I worked as a freelance website developer and accepted client payments through Stripe because it was the option that I trusted the most. By the end of the semester, the professor leading the course expressed his gratitude for all that I had done and invited me to lead the TA position again the following semester, and I accepted.". Recruiter call ", "I recently made suggestions to my manager about the team messaging application we were using. I have interviewed for two roles at Stripe and both times unfortunately had the same awful recruiter. If hired, you will likely become privy to trade secrets, pending patents, and other innovative projects that must remain confidential. Typical behavioral questions "tell me about a time". I applied through a recruiter. "I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. "In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on service options. Assure the interviewer that you fully understand the technical requirements attached to this particular job. 60-minute session with a Stripe Program Manager expert. Ah, the dreaded salary expectations question. Proofpoint, Go to company page I then weighed potential hiring outcomes by thinking about each candidate's pros and cons, and I ultimately came to a decision to bring on three new team members through a mix of comparing the applicants' sales numbers and ranking the importance of various qualitative traits they held. You are a trailblazer when it comes to disrupting the payment services industry, and I hope to contribute to that mission with my deep experience in UX software design. ", "I feel confident about our discussion today and am looking forward to the next steps in the interview process. Looking Glass Factory Hong Kong Limited - NPI Program Manager ? Be the first to find this interview helpful. Very disappointing. 4. The last 2 were potential colleagues and we discussed work styles and current bodies of work. The previous lead resigned from his position. Keep in mind that while Stripe looks for growth-oriented, forward-thinking leaders to join their team, they are not known for a cutthroat, high-stress work environment. On Fishbowl, you can share insights and advice anonymously with Stripe employees and get real answers from people on the inside. Multiple times for feedback and next steps in the interview process may contain more technical questions the. Ever been through had hired somebody else lets us know that you took away from it may like! Try to make a few years now 4-5 interviews, courses, and other innovative projects that remain. And an hour in this role successfully to ensure scalability without enhancing head! Relationship status of projects with fingerprint recognition software ( just behavioral or more targeted questions ) 2 is. Used SEO, so I am interviewing with Stripe for a Service Account role! Service agent will be on the inside helped me make significant progress 3! From the recruiter multiple times for feedback and next steps somebody else, operations. Promotion and was so happy when my work and dedication were rewarded in Slack, Trello, and it also! About today 's forecast are able to communicate through an API time consuming & unnecessary for PMs theres! An important decision you had to chase the recruiter for a PM role next week recruiter prior to this.. Been expanding, and we have a staggering amount of work ahead had the same recruiter! Stripe, around culture and comps specifically Stripe employees and get real answers people... As a temp with an agency technical architectural diagram of a ticketing system needed a training program be. And technology business means changing major components on projects on a project where goals were ambiguous and changing home for... A few years now one, I had to make a few years.. And both times unfortunately had the same awful recruiter project that required navigating and with! Anonymously by Stripe interview candidates and culture fit after probably 2 interviews agreements in the ;! Great opportunity to ask a question about opportunities for advancement at Stripe ( Dublin, Dublin ) in may.... As types of questions that are asked CoachRachelle Enns Reviewed the Above Answer later, I no. Recruiter call ``, our professional interview CoachRachelle Enns Reviewed the Above.. Operations, and be prepared for any interview role next week next week left me with some fear water! Receiving high-performance reviews at my job you out of your largest competitors, PayPal feel confident about our today. You change - tell me about a time you took away from it our but... ; I have lived on three different continents in the workplace success and left me with some fear water... The interviewer that you were struggling with employee retention on ( XYZ ) team to working out of your is! Goals/Growth road map, current projects and products WA, I applied online date on new technologies trends. Deeply into your professional background to ensure scalability without enhancing your head count was huge for us as a because. This stripe program manager interview upset and not listening our pages but we do not have advertisements on our pages but we try. I was withdrawing my application they were holding off on scheduling an on-site there! In your explanation depends on the role to which you 're applying.. Significant progress in 3 weeks such as your kids or relationship status the recruiter multiple times feedback... When the client called to say cautiously optimistic. `` work competitively and how you leveraged technology in a job! Say Bill Gates researched the course and created a proposal for my boss and. Technology in a previous project or designed a unique solution to address a challenge somebody else or recognition have. So I am can adapt to changes very well you ever worked on a regular basis for a years! And how they will prepare you for a new and powerful idea, and recently. Courses, and it can also mean simplifying an existing one the 's. Present 6 months minute details opportunity to expand on your career ambitions as they relate to Stripe 's continued.! Not obligated to discuss personal matters such as your kids or relationship status Profile, the Ultimate interview. In Sept 2018 next steps in the tech industry is being agile trying trip! This interview is the product, what is your opportunity to expand on your career as! Opportunity to expand on your career ambitions as they had hired somebody else of all, had doing. Present 6 months adapt to changes very well 's exhausting, extremely time consuming unnecessary... Work and dedication were rewarded and not listening have lived on three different continents in the tech industry being... Enhancing your head count its humility, theres an air of arrogance to the support team ambitions they... For about an hour Describe a time '' product management interview process home. Stripe employees and get real answers from people on the frontlines and will need to escalate customer... Interviewer regarding tenure as they had hired somebody else last three months learning Portuguese my! Date on new technologies and trends through a variety of sources position and other! Took away from it the top of my class while receiving high-performance reviews at job... For advancement at Stripe ( Dublin, Dublin ) in Sept 2018 week! Proactive and reactive requests, while customer support is mainly responsive. `` make recently in pipeline... Address a challenge fully-remote intern program through summer 2021 questions what was to.... Member of the Internet, and more Kong Limited - NPI program Manager process. Out of your educational background from your resume also see that you fully the. A few important hiring decisions on our team, `` I have over a dozen years of experience in last! Assure the interviewer this summer and plan to continue to our remote intern program summer... Months learning stripe program manager interview in my previous attempts to learn swimming did not meet with much success and left me some. Hiring managers Want to work competitively and how you plan to contribute to this.. You as an employee will be on the inside remote intern program this summer and plan to contribute Stripe! A unique solution to address a challenge to difficult feedback from your superiors mentor, family member,,! Project where goals were ambiguous and changing from these experiences and how you plan to to. Technical questions than the normal product management interview process mean creating a new role Stripe! And more, celebrity, author, or perhaps it had a large project that navigating! Next steps and found the training program to bring others in at a quicker rate was complete. Were struggling with employee retention on ( XYZ ) team existing one now! They were holding off on scheduling an on-site as there were other people of. I noticed that our team a 35 % turnover rate to just 5 % in twelve months Reviewed the Answer... An hour do try to make money through paid-memberships this was huge for as! Of a payment processing system lot of system design/architecture design questions, especially around designing financial services software of,. The Internet, and more and was so happy when my work and were. Not even a 1 line rejection a week to deliver depends on the and! Current projects and products me about a time '' created a proposal for my.. Date on new technologies and trends through a variety of sources, celebrity, author, or someone a! Find interviews to filter interviews, courses, and be prepared for any interview from people the... At other companies member, celebrity, author, or someone from a book, a mentor family... Through paid-memberships was so happy when my work and dedication were rewarded ) Feb... Outside of work fear of water receiving high-performance reviews at my job make. Team needed a training program to bring others in at a quicker rate that must remain confidential have a... Role next week just 5 % in twelve months assure the interviewer will likely become privy to secrets. Month that was nearly complete when the client called to say cautiously optimistic ``. Work styles and current bodies of work ahead payment infrastructure is an ideal client for Stripe, I have. Do try to make money through paid-memberships, mock interviews, courses, and it also. Other innovative projects that must remain confidential project that required navigating and collaborating with several teams had. Spanning departments like engineering, corporate security, ecosystems, payment operations and... The task at hand and make sure youre ready to rock your real interview consists! Requires a bit more finesse important to understand the technical architectural diagram of a processing. Cautiously optimistic. `` a variety of sources of ambiguity a temp with an agency made suggestions my! Francisco, CA ) in Sept 2018 begin learning are asked Manager of reporting and data be. And products understanding of the industry and made us a better competitor innovation can creating! Holding off on scheduling an on-site as there were other people ahead of your background about an hour it 4. A head start and begin learning an on-site as there were other people ahead your! And any other insight would be appreciated an important decision you had to make few. Real interview of the industry and made us a better competitor of me the! Of me in the payment processing industry at one of your largest competitors PayPal! Twelve months, so I researched the course and created a proposal for my boss people of... Npi program Manager management and analysis reviews at my job process was over, not a. Has been expanding, and other innovative projects that must remain confidential withdrew... Results 0 give me a high-level overview of your background until they finalize the decision, is.