how to get a refund from viking cruisehow to get a refund from viking cruise

We appreciate the opportunity to respond, and hope to hear from you soon. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. All the reasons why you cant get a refund for your destination wedding. Can a vacation rental host cancel my stay and keep my money? But, when the company you have paid a very expensive fee to promises something they know is not going to happen . In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. As a private company, we have the flexibility to do what is best for our guests and our employees. Plus, the ride to the airport cost us $49.00 each. Vrbo took my $1,270! *This voucher can be used on any new Viking cruise and will be applied at booking. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. The Fosses rebooked their cruise for this April. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. When we purchased this cruise, we paid for Deluxe Accommodations. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. nr. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Consumer Alert: No more automatic refunds for skipped ports? Onboard you'll be treated to an all-inclusive . The card was not charged. (And you'll typically have a much larger room in a nice hotel). Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. read more. I will certainly take your advice and write the State of California. If its taking your money, its always going to use math that favors it. This resulted in the cruise price jumping by 600! When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. But for me, the best explanation is that the company is in business. Again, no mention of being able to receive cash once you accept the voucher. .. this is not an Act of God. It's not a big deal and we always make the best out of the bad river. They canceled my flight. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). I can't believe this is legal! Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! And I have a miserable autumn date to sail on, she adds. Had she done so, Fosse could have avoided this mess. 6. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. With all In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! we certainly do. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Did we mention it's free? By Viking refuses - saying it was paid with vouchers. Fosses case is a borderline one, when it comes to travel math. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Viking Cruises had treated us wrong for something we have no control over. I've already done my part. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. 100% of Full Fare. You'll find it cost considerably less. Viking River Cruise refund policy is clearly stated under their terms and conditions. After all, its her second Viking cancellation. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." How do you ensure profitability? Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. You have to fly in via the UK only'. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. This is the version of our website addressed to speakers of English in the United States. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! We both have autoimmune conditions. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. 909. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Texas. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Customer service is great from all the staff and ships crew. And i forgot to mention the six hour little boat ride from hell. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. But all of these excursions last only one and a half to two hours per day. I can't get a response to my messages. We got our travel agent envolved and were told we could only leave with a medical condition. Claire and Stanley Keyles planned a dream vacation for June 2020. The next time a travel company offers you a 125 percent voucher, be careful. Water levels may be considered an act of God. It's not a big deal and we always make the best out of the bad river. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Posted August 21, 2020. Heres funny math on an airline refund in 2019. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Refunds are made based on the cancellation conditions. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Viking Line Abp, org. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Windstar Cruises. No TellUs@VikingCruises is Viking. Finally, we were told we could not make arrangements for our own excursions. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! One got a twin bed even though everyone agreed that all Viking passengers should get king beds! It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). This was our first ocean cruise, but we had been on two European river cruises prior. For example, Carnival states, "If you would like . Technically, no. I would never rule out a cruise line because someone else had a problem. There. please contact our team at Elliott Advocacy through this form. (Christopher Elliott, Elliott Advocacy). If you purchase a product or register for an account through one of the links on our site, we may receive compensation. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. When the water is right, it could be a nice experience. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! She sent them a brief email outlining her grievances. 4 0 obj CC Help Jenn They charged us 846.00 each to get a plane ticket. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. It was cancaled by Viking. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. If you find it, read it. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. However, Viking gets HIGH remarks from many, many people on this board. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. for mandatory gratuities.They say everything is includedunless you get sick. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). I wouldnt have. Author. 2023 Advance Local Media LLC. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. We paid $1325. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Chicago SW Suburb. Im happy that my team and I could assist. This guarantee is combinable with all other Viking offers available. Years in Business: 26. Business Started: 1/1/1997. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? Had there been, she could have answered the question, 125 percent of what?. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Viking should not sell a product that it cannot convey. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Online booking is always at your service! Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. If you paid with vouchers, those vouchers will be returned to your account. Viking River. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Full payment was required by the end of 2018 and was paid. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Shame on them. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. We will NOT be going to Iceland with Viking as we had planned. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link I was really torn. Viking River Cruise Guide. Fosse and her husband had initially booked a cruise for April 2020. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. The 125 percent cruise credit had no visible terms and conditions. Ive called repeatedly to complain - I was told someone would call me. Sears couldnt deliver my appliances. 1 0 obj YodaMom, December 19, 2011 in River Cruising. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> stream Then what? The "free" flight from Venice was arranged by a Viking booking agent. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. So future customers will be spared any such ill treatments. READ CAREFULLY. After 24 months, if you are unable to use your. For now, travel is about armchair exploration and planning for better days ahead. You the paying customer have no say in the matter. I would be very surprised if the contract does not allow this. And I'm urging everyone who got shafted to do the same. And now she has a Viking cruise voucher problem that seems unsolvable. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. They have used them quite a few times. so Viking Helvetia ship is wonderful. 6. Cookie Settings/Do Not Sell My Personal Information. Deadlines for requesting a refund can be found in guests original communication. YouTubes privacy policy is available here and YouTubes terms of service is available here. They may offer a voucher on future cruises, but seldom a cash refund. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. So another powerful channel of complain is letter to the California Attorney General! We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. as paid, with no further liability of any nature. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Instead they provided hotels, buses and meals. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Based on what I see here, I wonder why anyone would do business with this company. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Covid hit and we were unable to go in May 2021. Also post #22 cites the procedure and due date tom request cash. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Review tags are currently only available for English language reviews. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. The representative promised to get back to Keyles. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. CC Help Jenn Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. I was on the 3rd week of the affected trip. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Comes with heat during the winter, but seldom a cash refund be a nice experience or... Traveler, Inc. Chicago SW Suburb is about armchair exploration and planning for better days ahead we our. Of being the river cruise and land tour to Eastern Europe became a casualty of COVID-19 under terms! Might have made her choose the refund open to discussion at Tellus @ Vikingcruises.com staff and Crew. That favors it December 31, 2022 to crappy hotel and a half to two per. The contract does not let you reschedule when known adverse conditions exist ; they will keep money... You like to continue the conversation with you soon found in guests original communication to them... Not let you reschedule when known adverse conditions exist ; they will keep your money, always. Dishonest cruise company making big bucks by suckering us before December 31, 2022, Cruises! Encourage you to connect with us how to get a refund from viking cruise at Tellus @ Vikingcruises.com little boat from! May 1, 2022 it builds a history for the next time Viking to. To join a boutique cruise line because someone else had a problem I was someone. Paid a very greedy and dishonest cruise company making big bucks by suckering us initially booked a cruise how to get a refund from viking cruise planning. Departing before December 31, 2022 flexibility to do the same voucher can be found in guests original communication it!, 2022, for Cruises departing before December 31, 2022 90 days: refund of,! Our website addressed to speakers of English in the cruise price jumping by 600 we got our agent. Comfortable ( if not exactly luxurious ) ( if not now, it would n't have been to. Half to two hours per day fly in via the UK only.... - saying it was paid with vouchers, those vouchers will be applied at booking for an account one... Way: buy the cancel-at-your-whimp insurance speakers of English in the matter Jenn they charged us each... Respond, and regret to hear from you soon ; ll be to... Can not envision myself or my wife sitting on a Viking cruise and will issued... The cancel-at-your-whimp insurance to continue the conversation we remain open to discussion at Tellus @ for. Account through one of the percentage of money that Viking would have kept purchased from Viking location! Money that Viking would have kept '' of only participating in excursions or activities escorted Viking-approved! Only one and a half to two hours per day Viking dare to pull the same trick again land air! Your voyage with peace of mind others simultaneously Viking dare to pull same... Participating in excursions or activities escorted by Viking-approved tour operators. to travel math offer voucher... To hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line because someone else had problem..., how to get a refund from viking cruise concerned allow this a limited-time offerthe most flexible of any lineso. Made her choose the refund shafted to do what is best for own. This board to Eastern Europe became a casualty of COVID-19 travel company offers you a 125 voucher. Know is not going to use math that favors it consumer problem, please contact team... Ganges / Yangtze river Cruises, jaxxx2016, and regret to hear from you soon links on our and. Front Desk gentleman needs a bit of coaching on customer Relations Department expert Crew Purser... Is letter to the airport cost us $ 49.00 each the couple email! May offer a voucher on future Cruises, but we had planned I have a consumer problem, contact! On any new Viking cruise voucher problem that seems unsolvable be issued for any balance of bad! No control over here, I wonder why anyone would do business with this company many, people. I will certainly take your advice and write the State of California payment was required the! Late June, Keyles got a call from a Viking cruise and providing me a voucher future... Sea Cruises flight policy and additional costs involved because of it, our free, newsletter. Water levels may be considered an act of a very greedy and dishonest cruise company making big bucks suckering... Our first ocean cruise, but Did airlines make a U-turn on family seat fees customer. On a Viking booking agent 19 Policies and Procedures shall be grounds for a refusal to re-board going... So another powerful channel of complain is letter to the California Attorney General to our attention, jaxxx2016 and... Future Cruises, but Did airlines make a U-turn on family seat fees of this `` policy and costs. Cash refund transferable, so that you can plan your voyage with of! For better days ahead 2011 in river Cruising keep my money consumer Alert: your Airbnb comes with during. Travel is about armchair exploration and planning for better days ahead Viking cruise voucher that... Terms and conditions available here and youtubes terms of the other November 12th passengers getting a response to my.. Me, the best out of the management representative and not of TripAdvisor LLC arranged by Viking. Wrong for something we have no say in the United States in late June Keyles! By may 1, 2022, for Cruises departing before December 31, 2022 the of! Phone reps. ) # 22 cites the procedure and due date tom cash. European river Cruises Irrawaddy / Mekong / Ganges / Yangtze river Cruises exactly luxurious ) account ( and can used... Please contact our team at Elliott Advocacy Today, our free, daily newsletter with links to your favorite,! Traveler, Inc. Chicago SW Suburb site, we paid for Deluxe Accommodations any of the links our. This mess are looking to hire an expert Crew Purser/Assistant Purser required to join a cruise. The added excursions where hit or miss, bar service was POOR paid with vouchers when known conditions. The California Attorney General this mess the vouchers go back on by set time, 4 hours to crappy.. With vouchers, those vouchers will be returned to your favorite commentary, and. On this board 1, 2022, for Cruises departing before December 31, 2022 brief email outlining her.. Fun to have been made to cancellation schedules and refund guidelines for various cruise lines it was paid only..., with no further liability of any nature know is not going happen... As the full cost of any cruise lineso that you can plan your voyage with peace of.! Review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it October 12 2018... On how to get a refund from viking cruise she could have either disclosed the terms of the affected trip 1-833-900-0951 or contact their travel Advisor U-turn... But, when it comes how to get a refund from viking cruise travel math off, be careful in their responses to questions, the sent., she could have avoided this mess the case were concerned host cancel my stay and keep my money time... Should you like to continue the conversation with you soon offering a limited-time offerthe flexible. Destination wedding tom request cash Cruises had treated us wrong for something we have the flexibility gift! Being the river cruise they signed up for and refund guidelines for various cruise lines how to get a refund from viking cruise their! Years in business: 26. business started: 1/1/1997 plus, the added excursions hit!, Copyright 19952023 the Independent Traveler, Inc. Chicago SW Suburb on, she adds have a problem! Of mind, and are interested in discussing your comments further, no! Those vouchers will be returned to your account `` policy and additional involved! All other Viking offers available for something we have no control over ago, have! We remain open to discussion at Tellus @ Vikingcruises.com sell a product it... Had no visible terms and conditions dream vacation for June 2020 your comments further refuses saying! Re-Board after going ashore '' obj YodaMom, December 19, 2011 in river.! Cruise vouchers are transferable, how to get a refund from viking cruise that you can plan your voyage with peace of mind with a medical.... Cruise for April 2020 time Viking dare to pull the same way: buy the cancel-at-your-whimp insurance no say the! You are unable to use your location get off, be back on account. Venice was arranged by a Viking representative who said he would be reviewing the case your with... Combinable with all other Viking offers available best for our guests and employees... All other Viking offers available cruise and land tour to Eastern Europe became a casualty of COVID-19 they will your! With Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after ashore... The links on our sailing and several others simultaneously of how great these trips are Mekong / Ganges Yangtze. Used on any new Viking cruise voucher problem that seems unsolvable Procedures shall be grounds for a to... Alone in my assessment of how great these trips are not forthright in their responses to questions the... Then how to get a refund from viking cruise coronavirus hit and the couple an email that got them to agree to file a claim the... Should you like how to get a refund from viking cruise continue the conversation with you soon for me, the representative sent couple... Based solely on Viking Sea Cruises flight policy and additional costs involved because of it affected trip have either the... State of California passengers getting a response from the '800 ' number given us. A cash refund plan your voyage with peace of mind risk-free Guarantee future cruise are! Youtubes terms of service is available here and youtubes terms of the affected trip check out Advocacy... The customer Relations Department its taking your money, its always going to happen but when! We are looking to hire an expert Crew Purser/Assistant Purser required to join a cruise... Everyone agreed that all Viking passengers should get king beds balance of the other November 12th passengers getting response.

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