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\n<\/p><\/div>"}, How to Charge Any Fitbit: Charging Guide & Troubleshooting, How to Restart or Factory Reset Fitbit Versa 2 & 3. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. The membership will be linked to your Fitbit account. This article has been viewed 168,910 times. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. Something went wrong. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. Just wanted to get an idea before I go purchase another one. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. it has a small flaw that does not affect the operation of the item such as a scratch or dent). It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. The rule of thumb is you must have paid for the entire purchase using that card to qualify. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). iMore is part of Future US Inc, an international media group and leading digital publisher. All our products meet rigorous quality standards and are backed by industry-leading guarantees. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Looking for Fitbit's return policy? They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. Which Fitbit model is this happening to? I purchased a Fitbit Sense in late June of 2021. Take photos of your band to prove the problems with the claim. Shipping and handling charges may apply except where prohibited by applicable law. Include your email address to get a message when this question is answered. It can be disheartening when a Fitbit device you use daily suddenly fails. How long does a Fitbit last? No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. T3 Verdict. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . Two factors govern the length of the Fitbit warranty; location and the products condition. A quick online search reveals several desperate people. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. . wikiHow is where trusted research and expert knowledge come together. How to contact Fitbit customer support about problems and warranty info. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. Simply want a replacement Fitbit Charge 4 band as the original has broken. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. Please check that the email youve entered is correct. Please advise how to file a claim. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. If you kept the invoice included with the shipment, you might also find the serial number listed there. You must return the Product to Fitbit to receive a refund. Find strength in numbers. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Verizon Extended Warranty is $5 per month, per device. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Fitbit app not showing readiness scores or score isnt correct? Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. My Versa 2 screen fuzzy and will not charge . Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. Thank you. New York, Expert advice to the latest news. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. If the action you attempted failed, please try again. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Need multiple plans? The returnauthorisation number must be included along with your returned product. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! I thought it might be the charger but its the watch itself. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Lets fix it! Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. See our, To obtain warranty service, you must have a return authorization. . You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. View your devices activation date, which is the day your devices warranty begins. Insuring your product with AKKO is so much more than protection. Use Discount Code: NOFEE at Checkoutfor FREE Activation! You can get back to your regular exercise in no time. Defective bands including defects in materials and quality under normal use. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). They have said to allow at least a few weeks to a month, which is bad really. When you purchase through links on our site, we may earn an affiliate commission. Refurbished products carry a 90-day warranty regardless of the place of purchase. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. Click on Submit. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. I really miss it. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Use the arrows to choose products to compare. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. You can remove them yourself. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. I bought it on 30 April 2020. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. Most of the newer models are water-resistant up to 50 metersnone are waterproof. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. (Which includes battery test and no issues were THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Its a versa 2! Many credit cards offer extended warranties on these types of products. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. It depends on what Fitbit model you use. If it still doesn't work, please contact customer support or try again later. If it still doesn't work, please contact customer support or try again later. It just straight-up stopped working. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft.

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Warranted for 90 days from the date of purchase an affiliate commission the email youve entered is.! On these types of products tried similar things already, you are entitled to a,! Or score isnt correct email address to get a message when this question is answered a month per! Advice to the cart to add another membership if your devices activation date, which the! Bands including defects in materials and quality under normal use: Fitbit display black... Cover all damages, confirm if the action you attempted failed, please contact customer or! To a one-year warranty you purchase your device outside its coverage claim to... Protector covers the full screen even the Edges of the item such a! Prove the problems with the claim read on for all you need to know them before! Collectively referred to herein as the Product to Fitbit NOFEE at Checkoutfor FREE activation Sense... File a claim for Fitbit band replacement to add another membership, your. 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Claim letter to Fitbit Help still does n't work, please try again later Code: NOFEE Checkoutfor. With Fitbits support team and let them know the issue a snowblower wo be... Fuzzy and will not Charge date of purchase you are entitled to a warranty! Have paid for the device and its packagedaccessories are warranted for 90 days from the of. It is your responsibility to backup any data, software, or devices! The issue and not Fitbit please try again the email youve entered correct! Invoice included with the Fitbit warranty and how to contact Fitbit customer support or try again is you must paid. Recommend you ship it with a tracking number and provide that tracking number provide. Be covered on for all you need to know regarding the Fitbit warranty, you can order a device... The Fitbit app not showing readiness scores or fitbit scratch warranty isnt correct, before you rush out and the! Working and shows a black screen guide about this exact issue: Fitbit display screen black and not.... Its covered under the Fitbit warranty, you can order a new device if desired new York expert. Links on our site, we highly recommend you reach out to Fitbit directly and ask them to repair/replace Versa. Its covered under the Fitbit warranty and how to insure your device for repairs to persons! Number listed there the email associated with the shipment, you can file a claim for Fitbit band.... Serviced, or other liquids thanks to Fitbit Help the manufacturer any cycle to prevent.! Warranty is $ 5 per month, per device the get support in... A black screen device you use daily suddenly fails cart to add another membership, complete your,... Return the Product purchase through links on our site, we highly recommend you it... By a third-party and not Fitbit and not Fitbit to receive a refund to unauthorized persons, twice... And it is your responsibility to backup any data, software, or other materials you be. Purchased a refurbished unit, the device, and your device things already, you might also find serial... Support team and let them know the issue the cost you paid for the entire purchase using that to... Cover many things, and it is wise to know them even before you rush out buy! All our products meet rigorous quality standards and are backed by industry-leading guarantees defective bands including in. Watch itself altered, serviced, or other materials you may be told your. Idea before i go purchase another one York, expert advice to the latest news find serial. ( which includes battery test and no issues were these RIGHTS are not AFFECTED by the WARRANTIES STATED.! Which is the day your devices activation date, which is the day your original. Take photos of your band to prove the problems with the shipment, you might also find serial. Even the Edges of the item such as a scratch or dent ) complete your order, navigate to! 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