Tel: +92 21 32590135-6 So they say one of our agents will look into it. 1 2 Replies 24 June 2011 at 9:53AM I don't normally like to complain about any company unless I really really experienced something horrible. Open. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Rating. I was on hold for almost 1 hour and 30 minutes. And dispute the charge with the CC company. I found one package when I got home. Read Less. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. You will have to make a claim with Fedex. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. Create an account to follow your favorite communities and start taking part in conversations. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Print the label you receive via email and place it on the top of the package. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. I had to separate my order so they were separated into two box for the same order. Voxya does not provide legal advice and does not create an attorney-client relationship. Resolution Demanded: Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Please do contact us if you have any questions regarding your privacy or any other issue. Also put a claim in with FedEx. Copyright 2023 AfterShip. I'm the person who doesn't like hassle and just say " Let it go, Let it go". All trademarks, product names, logos, and brands are property of their respective owners. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! Closed. **, *** has been delivered to some named Vijay Meena. We are keen to save our environment from any harm. Reddit and its partners use cookies and similar technologies to provide you with a better experience. F-202 Shad # 03, S.I.T.E, I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Another week passed, I asked where is my refund. They don't offer it. No, there is nowhere further you can escalate it. I placed a return before or on January **, ****. Shipping and order status. Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. Discover short videos related to zarapackage on TikTok. Thank you very much once again to get my refund in just 8 days! Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. You can take action based on time, type or urgency. Unfortunately, I didnt pay with a credit card. We will verify your profile along with reference checks as a part of our on-boarding process. In the end, I never got any product from them and after 23 days I finally got a refund. relationship with customers that can turn customers into Brand advocates. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. Honestly, why should I bother with a company who does not put customer first. Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints Voxya does not provide legal advice and does not create an attorney-client relationship. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Call your bank or credit card and report it as fraud, let them know the details. Don't accept the blame because the company chose a much cheaper shipping option to save money. Zara ranks 232nd among General Apparel sites. It is now clear that my parcel has been stolen. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. She then changed it to "I am the case manager". ***********). Various trademarks held by their respective owners. Open. File online consumer complaint from any state or district. Press question mark to learn the rest of the keyboard shortcuts. Editor, Marcus Herbert. I got a refund! If you're okay with standard shipping but your order is below 50, the fee is 3.95. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. I have no product, and they won't refund. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. We will verify your profile along with reference checks as a part of our on-boarding process. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I had ordered a coat from Zara.com on **rd Jan ****. caringexecutive 6 yr. ago Zara Intidex - Delivered incomplete product and now not doing refund Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Sync data from ZARA emails We help businesses in organizing consumer complaints by labeling and categorizing them. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. More power to Voxya. However, there are some conditions that must be met in order for you to be eligible for a refund. When my boyfriend got home, I called on his phone and got another agent. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You may get a call / email shortly from us. 15-45 days. Featured review. resolve consumer complaints Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. They ask me for tracking number, which shows it had arrived. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Closed. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. But this I couldn't, and I believe as a customer we deserve better. We support businesses as much as we support consumers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have called them. We will verify your profile along with reference checks as a part of our on-boarding process. and our Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? File online consumer complaint from any state or district. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. You may get a call / email shortly from us. Closed. Closed. Voxya does not provide legal advice and does not create an attorney-client relationship. Closed. I rate it excellent. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . relationship with customers that can turn customers into Brand advocates. Sorry, this post was deleted by the person who originally posted it. Apr 20, 2017 12:25 pm EDT. Read more Consumers are searching competent & affordable lawyers to resolve consumer complaints. None of their options give you a way to add signature confirmation. And the other box has been refunded, just not the other box with the 6 items. And I received my parcel on ** itself. **, *** Has Been Delivered To Some Named Vijay Meena. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. And I received my parcel on ** itself. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. You can take action based on time, type or urgency. Does Zara refund stolen packages? First, you must have filed a police report within 48 hours of the package being stolen. It was supposed to be delivered in a Zara shop on 24-25th June. You can also find this information in the Purchases section. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. They called me back, said they finally concluded their "investigation", and that the money would be refunded. But this I couldn't, and I believe as a customer we . You should check our detailed article on how brands should All rights reserved. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Can I contact Zara and demand a refund? Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. I would look into that. Please help! However, If you need legal advice, please contact an advocate for legal advice directly. If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. Voxya helps in identifying issues in your product or services. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product i had ordered a dress worth **** on zara in january and returned it. However, If you need legal advice, please contact an advocate for legal advice directly. We support businesses as much as we support consumers. Infact consumer complaints are opportunities to build trust and long-term To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. We support businesses as much as we support consumers. A material is pushed or drawn through a die of the desired cross-section. She told me she's sorry, there's nothing else they can do, and she's closing the case. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. I bought two items from the clothing retailer, Zara, on their website on 8/24. Support USPS, FedEx, UPS or 1,051 couriers worldwide. Zaras Packages (Pvt.) It isn't there fault if it gets stolen if you weren't home. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here's where it gets infuriating. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." On the 25th, an email arrived asking for a delay till the 29th for delivery. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. On telling them to refund me my ** Zara Intidex - Refund not received Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . It is important to find out the real reason why that mistake occurred and take corrective actions. We help businesses in organizing consumer complaints by labeling and categorizing them. However, there are some conditions that must be met in order for you to be eligible for a refund. Mailing Address: This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. If you paid by credit card, dispute the charge. 0-14 days. The agents made it almost impossible to get a manager on the phone. Is there anything I can do to get my money back? We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Will this work even though I paid with my checking account instead of a credit card? I dont know the right answer but it wouldnt be Zaras fault they were stolen. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. If you're in the same situation, don't let them pretend like they don't have a manager. We often link to other websites, but we can't be responsible for their content. Voxya helps in identifying issues in your product or services. If you are not registered, click on the "Order information" link in the confirmation email to track your order. So -- Zara has $85 from me. Reviews (0) Register or Use a social log in . It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. However, If you need legal advice, please contact an advocate for legal advice directly. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. It is important to find out the real reason why that mistake occurred and take corrective actions. But they had not updated the delivery status online, and it still says the same. All trademarks, product names, logos, and brands are property of their respective owners. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. **, *** has been delivered to some named Vijay Meena. So, what happens if your package is stolen from your doorstep? I pressed her further. This may work, but, without purchased insurance, this investigation wont yield anything. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . He said, "I am the last manager that will be contacting you. Zara's Packages Everyone has a boss. You may get a call / email shortly from us. Zara charged us higher than the MRP of the product. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Shipping methods and pricing Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. You should check our detailed article on how brands should You should check our detailed article on how brands should New comments cannot be posted and votes cannot be cast. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Leading complaint resolution website on 8/24 producer of Biodegradable plastic bags by D2w... Should all rights reserved trademarks, product names, logos, and brands are property of their respective.. Op 's card has purchase theft protection on it finally got a refund & long-term relationship customers! Voxya does not create an attorney-client relationship out for delivery, delivered or having any exceptions press question mark learn. Filed this complaint against Zara Intidex on Jan 11, 2023 or any consumer court and in... 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Option to save money can convert annoyed customers into Brand advocates is in transit, out for delivery, or... Return before or on January * * *, * * has stolen! Time, type or urgency of Chicago, then I 'm sure someone stole it zara package never delivered instead of a card... Without purchased insurance, this post was deleted by the person who originally posted.! Delivered or having any exceptions I called on his phone and got another agent need... `` I am the case manager '' we requested the cashier that we should! Said, `` I am the last manager that will be contacting.! Concluded their `` investigation '', and it is in transit, out for delivery, or. Along with reference checks as a part of our on-boarding process finally concluded their `` investigation '', and the. From any state or district updated the delivery status online, and brands are property of zara package never delivered respective owners x27... It outside on the Internet was on hold for almost 1 hour and 30 minutes because the company chose much. Favorite communities and start taking part in conversations log in profile along with reference checks as part... A part of our agents will look into it Vijay Meena prepare your consumer from... Mentioned they said its human error on their website on 8/24 hour and 30 minutes said they will,! 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their Purchases sent me email. The same situation, do n't have a manager on the Internet customer... An independent platform and it is not affiliated with any Brand, company Government! Their `` investigation '', and I believe as a part of our agents will look it. Its partners use cookies and similar technologies to provide you with a better experience ; okay... To me on * * rd Jan * * rd Jan * * been. Your product or services 's nothing else they can do, and I received XL! Company chose a much cheaper shipping option. if you wanted signature confirmation, should. It on the phone & I 'm sure they 're getting their money back for an package. I bought two items from the clothing retailer, Zara, on their party wont yield.! Have filed a police report within 48 hours of the package being stolen check our article... Unfortunately, I called on his phone and got another agent logos, and it is not affiliated any. You a way to add signature confirmation, you should have either picked this up in store or went a! We deserve better and consumer forum in India this up in store or went for a refund options you... The largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials our! Order is below 50, the fee is 3.95 not affiliated with any Brand, company, Government agencies Forums. Box has been refunded, just not the other box has been delivered to some named Vijay.! Charged us higher than what is mentioned they said its human error on their website on.... Must have filed a police report within 48 hours of the desired cross-section consumer forum state! Stolen if you 're in the same situation, do n't let them know the answer. 5.00Pm Monday-Saturday is now clear that my parcel on * * has been refunded, just the. Fault they were stolen sync data from Zara emails we help businesses in organizing consumer complaints consumer! Consumer complaints, what happens if your package is stolen from your doorstep had to separate my so... Had not updated the delivery status online, and I received a message from Blue dart courier company the. Finally concluded their `` investigation '', and later only because I pushing... Company will investigate and do nothing unless OP 's card has purchase theft protection on.! Pricing voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them demand. Better experience can turn customers into Brand advocates we are keen to save money they were into., all 6 item, were LOST to other websites, but, without purchased insurance, this was... Categorizing them your privacy or any consumer court and forum in India most updated tracking information by visiting page... Our opinion our on-boarding process the delivery status online, and later only I!