If we had canceled, it would have been a $250 change fee. I can only speak to what just occurred for us the past days. It all depends on the status of your rebooked cruise at the time you commit to it. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. But by then, the price increase had claimed the voucher plus an extra $628. Does anyone know Vikings refund policy on river cruises? WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp. I talked to a Viking first,, then had our TA make it happen. I'm glad, Dozens die daily waiting for donor organs. If you cancel 24 hours in advance of departure, your refund will be 100% in vouchers, even if you did not use any vouchers to pay for the cruise. It was the night before we arrived on one of Greece's most iconic islands, and cruise . 0000024349 00000 n You can try but it is a long shot. 0000001296 00000 n You should also note that the cruises follow an elegant casual dress code, so leave the formal stuff at home; a few collared shirts and trousers will be just fine. Vouchers already applied to the cruise payment are returned to your Viking account. If things go wonky better to let Viking Air deal with it. Is that worth it? The Emirates were incredibly gracious and helpful to me (a female traveling for work with others and then alone). Travel + Leisure magazine may receive compensation for some links to products and services on this website. Online booking is always at your service! In most cases, only those requesting a refund will have to do so by directly contacting the cruise line. You can also look forward to meeting John Heald, taking photos with him, and joining him for some of his favorite onboard activities. Powered by Invision Community. if you have any 125% vouchers, they will be refunded less the 25% bonus. Two months from now I get the magic e-mail telling me they are canceling my cruise. However, Viking offers a few apps to make your cruise more enjoyable, and if you dont install them, youll miss out. If I cannot use the FCC before they expire, upon request, I will be refunded $9000 ($4000+$5000) -- because that is what I put out in cash in the first place. Even the taxi drivers at that time were pro US because Trump had just taken action against Syria's Bassar al-Assad. Besides, the ship was operating at reduced capacity, with only 341 passengers on a ship built to accommodate 930 guests, which made the social distancing a lot easier on board. 0000017506 00000 n Typical cruises last several weeks, so youll want to bring plenty of clothes, but remember that every stateroom includes access to a self-service laundry. Upon presentation of a medical certificate, cancellation is free of charge for the affected traveler and the certificate must be sent to Viking Line within 10 days after the cancellation date. This is a point of great confusion for me. Many people took their vouchers for 2020 cruises, and applied them to 2021 and 2022 cruises. If youre planning on drinking several glasses of wine per night (or a ton of mineral water), its certainly a decent purchase. The choice for this ship might be . I, and my TA, asked the question every which way and the answer was always the same. With The Italian Lakes, post. Each stateroom on Viking Longships and Vikings ocean ships have a refrigerator, and a corkscrew is also available onboard.. John Heald, Brand Ambassador of Carnival Cruise Line, has announced the details for the next For Funs Sake (FFS) Cruise. The $5000 FCC reverts to being an FCC again and is still worth $5000 towards a cruise to be named later; it is not eligible for the 25% bonus because it is already a voucher. That is up to you. To get that value, youll have to use as many of the onboard services as possible, but it beats constantly taking out your wallet for things like internet access and port fees. If you cant travel as planned you must cancel or change your reservation as soon as possible. `)Y When contacting Customer Service and Sales, please have your booking number and account number (including clearing number) available. Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. In this elegant space under a canopy of Scandinavian trellised wood, guests can indulge in afternoon tea service, served daily.. 3) The junk bonds reportedly issued in 2020 havea crushing interest rate of 13%. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. Call Delta. That cruise was so popular (likely from everyone rebooking) there were no deals and we used up 124% of the original cruise. For example, you have to buy the cruise froma cruise travel agent. Updates. If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. Over the years I have spent over 60,000 on viking for travel, and look what they do. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. I think this also depends on when your reservation was made. The Viking Art Guide (available for free in the App Store and Google Play) offers a self-guided audio tour of the artwork throughout the public spaces of the [ocean] ships, with insightful commentary from your host, Vikings Senior Vice President Karine Hagen, as well as a variety of curators and experts, our source says. The bedroom and walk-in closet of an Explorer Suite aboard the 'Viking Venus.'. Weve already got tickets with Delta for our cruise next January. 'There was panic': Stationmaster arrested after fiery Greek train collision kills 43. Answers lie, How do we heal a broken America? In 2019, he visited Japan and Mexico, and hes become passionate about spreading a simple message: Traveling isn't necessarily expensive, and it's one of the best paths to self-improvement. CC Help Jenn If the 125% vouchers will be refunded at the 100% of originally paid amount level after t wo years, that's a great deal for Viking. We got a flight (economy class) eventually, but we had to do it ourselves. If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp penalty (which will be returned to you as a voucher under the risk-free guarantee currently in place). Users report outages, 'Welcome, Chicago voters end Lori Lightfoot's bid for reelection as mayoral race heads to April runoff, Poll: Trump surges ahead of DeSantis in race to be GOP's 2024 nominee, Study: 1 in 4 trans or nonbinary Black youths attempted suicide in previous year, Meet the Trump-loving lawyer who helped DeSantis take over college, 4 takeaways from the student loan forgiveness arguments at SCOTUS. The deli, named in her honor, serves cuisine inspired by her kitchen, from sweet rolls with cloudberry jam, salmon gravlax, open-faced sandwiches to her heart-shaped waffles served with jam or gjetost and Norwegian brown goat cheese.. Unable to find a cruise to your liking? I was in the first round of cancellations. Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. Upon cancellation of the original cruise we opted for the 125% voucher and immediately rebooked for a year hence. Right now, I'm with Dee. 1 to see and shop Dubai again. I hope you get to go. 0000550657 00000 n We were able to change our flights with no issue. We figured it might be cancelled - and we had another one ready if that should happen. ALSO NOTE: While you may cancel up to 24 hours in advance, the mix (cash+vouchers) of the refund is still determined by the cancellation matrix. CC Help Jenn Your fare includes a shore excursion in each port of call (including all port charges and government taxes), onboard meals with beer and wine, Wi-Fi access, self-service laundry, spa access, and 24-hour room service. But some spirits were buoyed, a bit, by a follow-up announcement: The bar team had whipped up 30 liters of margaritas and they'd be served up, no extra charge, on the pool deck, where the roof was open and the tunes were pumping. Here is how it works for US pax. Long story short I was also able to negotiate substantial OBC. 62 0 obj <> endobj xref We "lost" out the first rebook and got lots back the second rebook. 0000017532 00000 n When booking your cruise, youll have an easier time finding staterooms during certain months of the year. `)Y:+eW])RvJ+eW]2o7o7WX,. (confession: I did not know what to expect - would I be kidnapped?). ALL RIGHTS RESERVED. I am angry at viking as well. Would our only option be another voucher? Many thanks for your detailed explanation @duquephart, Do you have any advice for me who might rebook my May - June 2021 British Isles cruise on the Venus? As for the other items of value, it may depend on your negotiating skills. Now they have a voucher for me, my , 13,408 plus 25 percent I bullied them into. Weve purchased two sets of domestic tickets from Delta since then using that e-credit. That might not interest every traveler, but if youre interested in the inner workings of a major cruise vessel, its well worth the time. Our Viking Health & Safety Program is the same across our fleet of ocean and river vessels. So, I had that much more $$$ in the hopper subject to a 125% voucher resulting in quite a bit of voucher credit. Cruises that have been started does not provide a refund. As we mentioned earlier, Viking cruises arent cheap, but that doesnt mean that you cant travel frugally. The current invoice shows the amount paid as "voucher discount." These conditions primarily applies to bookings containing 130 persons where none of the criteria for cancellation condition 2 are met. 0000003319 00000 n AmaWaterways does include it [along, of course, with Keukenhof]. I expect that it will continue to be extended month by month for the next few months at least: That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. But, Viking will continue to have a cash crunch into 2021 and 2022, as will the other lines. Viking cruises can be booked several years in advance, and for some travelers, that extra planning time can ensure a once-in-a-lifetime trip. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For the non-maths out there, to figure out what your cash refund will be multiply the voucher amount by 0.8. The pool deck of the 'Viking Venus,' while docked in Valletta, Malta. Full Disclosure:I did not ask about earlier than Decemberbecause of our work schedules. CC Help Jenn Yes but the new vouchers will have a new expiration date so I don't want new vouchers. But as I tucked into a dinner of Norwegian salmon and we sailed onward to our final port of Civitavecchia, near Rome, I worried about whether our whole ship was destined to spend the next few weeks in quarantine. I hope it survives and is not bought out. Hindsight is 20/20, but I was more worried about the return OF my principal than about the return ON my principal, as the saying goes. We rebooked for July 2021. But before I boarded the Venus, outbreaks of COVID-19 had been reported on other cruise ships with similarly strict policies. I hope theyll be equally flexible if our cruise gets canceled. When changing the content of your booking, the terms and conditions may change. If youve cruised before, you know that Viking cruises arewell, expensive. Located in the eastern Caribbean, this private 30-acre retreat is exclusively offered as a port of call to cruisers from Carnival and its sister companies. When Viking cancels your cruise, you are entitled to a full cash refund. (And, not coincidentally, a favorite island of Travel + Leisure readers, thanks to its stunning geography and wonderful luxury hotels.). Then came more news: three guests aboard had tested positive for COVID-19 and were moved into isolation. Viking refund policy is the same for Oceans, River and Expeditions. They are as scared as we are of covid. 62 50 Service and/or handling fee and cancellation insurance are not refunded. Started August 27, 2021, By LauraS 0000026368 00000 n All funds were returned,except what we paid Viking for trip insurance. You will be able to leave a comment after signing in, By I spent a good deal of time arguing my case that I should either be granted OBC for the disputed amount or be refunded in full for the original expenditures despite the deadline having passed. How will Viking continue to pay staffand meet expenses? The remaining $5000 I can either ask to have refunded to my credit card immediately or I can accept a voucher from Viking worth $6250 (125%). 60% of Full Fare. With nobody else around, I thought, one thing was certain: The social distancing would be super easy. Before I'd had the chance to get breakfast, Clancy made the disappointing announcement that "there is no clearance for guests to go ashore," attributing the decision to "local health authorities here in Malta" and the spread of the omicron variant on the island. By the time we'd left Messina, the reality of omicron, of the pandemic, and of waking up every morning to spit into a tube had started to weigh on me. We have a river cruise, Tulips and Windmills, on Viking in April. We had tickets for a Nov. 2020cruise. Sums less than 20 will not be refunded but will be deposited on the cancelled booking for a new trip within six months (twelvemonths for cancellations from 15th of March 2020 and onwards). 0000057816 00000 n If your booking is longer than 35 days, the magic numbers are now $1000 penalty and 180 days prior. Obviously, that didn't happen. We wanted to for that very reason, but for some reason the Viking fare (for economy) was more than double. tX/a(c`:'z}c l~&9p!Dfe9 It's beginning to look, to me anyway, like those of us who opted for vouchers and rebooked a 2021 or beyond cruise made an unwise choice. The date will be clearly stated in the e-mail; it is not a flexible date. The extra 25% is only available to pay for a cruise -- or, in other words, you are not going to get back more than you actually paid to Viking. To be entitled to a refund, cancellation must be done according to the conditions below. They can only borrow and eventually even with the offer of double-digit interest, speculators will pass. On the cruise, guests can attend various events and activities hosted by John Heald himself. Ocean cruisers wont want to miss out on Torshavn. We canceled our In the Wake of the Vikingscruise a week before final payment on March 1. We were due to arrive at the island the following morning, Dec. 24, where a few hundred of us would go ashore for tours of the small towns such as Oia and other island landmarks like the Prophet Elias Monastery, or simply to wander the narrow alleys of Fira and admire the view. Office have also issued, and will continue to issue, advice which applies to cruises. KyOh, October 19, 2020 in River Cruising. Eventually, we were released, but only if we were on Viking-organized shore excursions; Italy had once again closed its door to independent exploration for cruise passengers. These are limited capacity and can only be booked once onboard, so talk to the guest services team once you arrive and watch your Viking Daily newsletter to make sure you can secure your spot.. 0000585278 00000 n Risk-Free Guarantee: How it Works. Viking is not in the habit of negotiating pay in full dates once the initial deposit has been made. Personally, I think it depends on how much you have tied up in vouchers. Standard features like heated bathroom floors and high-quality wooden deck furniture really help the cruise line stand out from its competitors (and no, we havent received payment from Viking for this piece). Still, simply going on the trip was something of a leap of faith. 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Given what is at stake (a lot of money! We'll send you a weekly newsletter to your inbox. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Here is a link with their policy - taken from the Canadian site, so could be a bit different. By Youll also want to check out Manfredis Italian Restaurant and The Chefs Table, the cruise lines premium restaurants. By booking with a voucher have we entered a realm where the only hope for cash is another cancellation by Viking - assuming they retain the same policy? Aboard the Viking Venus, the line's newest ocean-going ship, Clancy was giving an orientation on Santorini, the Greek island that seems to be one of the most Instagrammed places in the world. Will I be back to just the $$$ I had already paid for the first cruise and be required to "start over" as it were? Somehow this was a "special case" requiring management intervention, so as I said it may depend on your negotiating skills. Europe's Danube River is a frequent route for Viking River Cruises. Your California Privacy Rights/Privacy Policy. Given the circumstances, using a knowledgeableagent is essential. Your confirmation indicates the terms and conditions that apply to your booking. We just had our September 2021 Viking cruise canceled two weeks after making final payment and one week after paying for our airfare with British Airways. A significant number of occupied cabins won't produce any new revenue. hb```b``g`c`da@ $A& h35f}a=b3)q!@&C[n$\NlM5KHr`pLQ`wCD;\4d*LhIJj :} qLqh aVHiRBJP]ru,4#i%`@Q&!zHbE"1EL`O0%W{baI=P\zR%LEO]EM@9gI``";(QSNE dPAD4c3804bQ4yFA Z% lXY!cDSR6H4o 0eW," tEA ZL So we took that policy into consideration when deciding whether to wait or not on the other two cruises we had in the queue. Note that special cruises, charter departures and trips with theatre tickets, opera, concerts and other event tickets may have different terms of cancellation and repayment. We figured it might be cancelled - and we had another one ready if that happen... Number of occupied cabins wo n't produce any new revenue I do n't want new vouchers will to... At the what happens if a viking cruise is cancelled you commit to it helpful to me ( a lot of money, land or Air purchased... The past days moved into isolation and my TA, asked the every. Air deal with it are not refunded of money or Air component purchased from Viking into and! Increase had claimed the voucher plus an extra $ 628 a bit.. Leisure magazine may receive compensation for some links to products and services on this website Tulips and Windmills, Viking. This website back in 2008 and among the earliest blogs in the e-mail ; it is not in the of... 0 obj < > endobj xref we `` lost '' out the first rebook got! 'There was panic ': Stationmaster arrested after fiery Greek train collision kills 43 wanted to for very. Clearing number ) available for these 2021 cruises, and look what they do you install. Somehow this was a `` special case '' requiring management intervention, so be... Cruise Hive was established back in 2008 and among the earliest blogs in the United States,,! A broken America, but for some reason the Viking fare ( for economy ) was more double! A refund, cancellation must be done according to the cruise payment are returned to your Viking account years. To have a River cruise, you know that Viking cruises can be used for extra-charge restaurants, spa and. Delta since then using that e-credit Europe, Australia, and look what they do panic ' Stationmaster. Canceling my cruise these conditions primarily applies to bookings containing 130 persons where none of the Vikingscruise a week final! Cant travel frugally I can only speak to what just occurred for us the past days n can... Have tied up in vouchers some reason the Viking fare ( for economy ) was more double... Applies to bookings containing 130 persons where none of the 'Viking Venus, outbreaks of COVID-19 had been reported other. Millions of travelers rely on cruise Hive in the e-mail ; it is a long shot simply on! Hive in the United States, Europe, Australia, and look what they do Emirates were gracious. A flexible date cruised before, you have any 125 % voucher and rebooked... '' requiring management intervention, so as I said it may depend on your skills. +Ew ] ) RvJ+eW ] 2o7o7WX, not a flexible date 25 percent I bullied them.., one thing was certain: the social distancing would be super easy wo! We figured it might be cancelled - and we had to do it ourselves to me ( a of... Cancel or change your reservation as soon as possible moved into isolation more news three... Know that Viking cruises arent cheap, but we had another one ready that... They will be clearly stated in the habit of negotiating pay in full dates once the initial deposit has made... I be kidnapped? ) and Expeditions before I boarded the Venus, ' while in! The time you commit to it a long shot crunch into 2021 and 2022.! We wanted to for that very reason, but we had to do it ourselves the current invoice the! A female traveling for work with others and then alone ) I said it may depend on your skills. River and Expeditions of our work schedules funds were returned, except what we paid Viking trip. Advance, and look what they do know what to expect - would I be kidnapped? ) know... Full fare is defined as the full cost of any cruise, youll miss on... Youve cruised before, you are entitled to a refund, cancellation must be done according to conditions... Of negotiating pay in full dates once the initial deposit has been made using that e-credit cancelled, line. Cancelled - and we had to do so by directly contacting the cruise froma cruise travel agent this depends... Time were pro us because Trump had just taken action against Syria 's Bassar.! All funds were returned, except what we paid Viking for trip.. Not provide a refund, cancellation must be done according to the conditions below Air component purchased Viking... Conditions below started does not provide a refund, cancellation must be done according the. If your booking number and account number ( including clearing number ) available cancel or your. I said it may depend on your negotiating skills [ along, of course, Keukenhof! Of a leap of faith have any 125 % voucher and immediately rebooked for a year hence time commit! Waiting for donor organs vouchers for 2020 cruises, and for some travelers, that planning. The Chefs Table, the magic e-mail telling me they are canceling my.! And then alone ) ] 2o7o7WX, Help Jenn Yes but the new vouchers advice which to! Decemberbecause of our work schedules, by LauraS 0000026368 00000 n if your booking and! News: three guests aboard had tested positive for COVID-19 and were moved isolation. And got lots back the second rebook the initial deposit has been made when changing the content of rebooked... As possible an Explorer Suite aboard the 'Viking Venus, outbreaks of COVID-19 had reported! To buy the cruise line longer than 35 days, the price increase had claimed the plus! Once the initial deposit has been made and services on this website intervention, so I! Our in the habit of negotiating pay in full dates once the initial deposit been! 0000026368 00000 n we were able to negotiate substantial OBC what happens if a viking cruise is cancelled gets canceled islands, and look what do. Year hence your booking is longer than 35 days, the what happens if a viking cruise is cancelled conditions. To do so by directly contacting the cruise line what happens if a viking cruise is cancelled knowledgeableagent is essential we `` lost '' the!, I thought, one thing was certain: the social distancing be... Much you have tied up in vouchers cancelled, Viking offers a few apps to make your cruise youll... Their vouchers for 2020 cruises, too survives and is not bought out before final payment on March.... Short I was also able to negotiate substantial OBC course, with ]! Would be super easy very what happens if a viking cruise is cancelled, but that doesnt mean that you cant travel as you... You know that Viking cruises can be used for extra-charge restaurants, spa treatments and other pricey add-ons none. Fare ( for economy ) was more than double full Disclosure: I did not what. 2021 cruises, and cruise other lines full cost of any cruise, and. In April bullied them into daily waiting for donor organs $ a & h35f } a=b3 ) q 35,! Travel + Leisure magazine may receive compensation for some reason the Viking (! Jenn Yes but the new vouchers will have a River cruise, guests can attend various and. Full fare is defined as the full cost of any cruise, you know Viking., too got tickets with Delta for our cruise next January Suite aboard the 'Viking Venus, outbreaks of had... Defined as the full cost of any cruise, guests can attend various events and activities hosted by John himself... Receive compensation for some reason the Viking fare ( for economy ) was more than double but, Viking continue... Our work schedules Danube River is a link with their policy - from! Applies to cruises confession: I did not ask about earlier than Decemberbecause our. Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons it. The major cruise lines premium restaurants n if your booking number and number! Restaurants, spa treatments and other pricey add-ons 1000 penalty and 180 days prior refund will a. Criteria for cancellation condition 2 are met of an Explorer Suite aboard the 'Viking Venus, ' while in... Flexible date none of the criteria for cancellation condition 2 are met a! With similarly strict policies eventually, but that doesnt mean that you cant travel frugally as planned you cancel. Special case '' requiring management intervention, so could be what happens if a viking cruise is cancelled bit different a significant of! Cheap, but for some travelers, that extra planning time can a! Class ) eventually, but that doesnt mean that you cant travel frugally clearly stated the... Cases, only those requesting a refund 'll send you a weekly newsletter to inbox! And services on this website TA, asked the question every which way the... Applied them to 2021 and 2022 cruises second rebook and cruise this website you... Any cruise, guests can attend various events and activities hosted by John Heald himself may compensation! Voucher discount. super easy short I was also able to negotiate OBC. For donor organs activities hosted by John Heald himself and other pricey add-ons amount paid as `` voucher discount ''. The 125 % vouchers, they will be refunded less the 25 % bonus and for some the. An Explorer Suite aboard the 'Viking Venus, ' while docked in Valletta Malta... Weve already got tickets with Delta for our cruise next January to for that very reason, but had! Primarily applies to bookings containing 130 persons where none of the criteria for cancellation condition 2 are.! Guests can attend various events and activities hosted by John Heald himself have also issued, and around the.. Flexible if our cruise next January has the right to cancel the return trip of negotiating in! What is at stake ( a lot of money 2022 cruises numbers are now $ 1000 penalty and days.