Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. By participating in the scheme, you agree to the conditions set out in this section. Open the PDF attachment and show the ticket on your mobile device. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. Please note that all future reservations will be cancelled upon processing the withdrawal request. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. For more information, read our FAQ page . minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic Or is any of the information above inaccurate? From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. Call us between 09:00 and 17:00 UK time Monday to Friday. Log on to your Google account and click personal info in the left sidebar. Here's a step-by-step guide on how to change your existing email address in Gmail. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. We are not responsible for any loss or damage that is not foreseeable. evidence of new address, a new job, redundancy, or prolonged illness of the holder). Europe's leading train and coach booking app . On weekdays, the discount is valid after morning peak times. The group must travel with you throughout the journey. ATOC Limited enters into this contract on behalf of the relevant operators. We help customers across Europe make more than 172,000 smarter journeys every day. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. Thats one less thing to have to remember! You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. That includes situations where you deliberately allow someone else to use your account to make a booking. Please have a look at our FAQ page for more information. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. We recommend that you download and install all published updates. Depending on your old email provider, you may have to enter your email. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. That means theres no 14-day cooling-off period for bookings made on our website or app. Know any other ways to contact The Trainline? The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. The Network Railcard discount applies to Standard class only. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). On the Facebook Settings page click on the General tab in the left pane. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. You can travel anytime on weekdays, weekends and public holidays. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. The company providing the hosting services is Amazon Web Services (AWS). It would also bereally handyto have your booking reference available to help us find your journey. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. we truly believe our work has a genuine impact and will change travel for the better. However some operators request that you manage your booking directly with them. "A lot of my digital transformation comes from . We are also not responsible for losses that you suffer that are not related to our booking service. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Phone number to dial +44-0871-244-1545. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Select "Add Account" and then input your old email address. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. It should have offered to rebook you on another train or given you a refund. 1. If you are eligible, well return your money to you via your original payment method, so long as its still valid. [last] (ex. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. This is the fastest and easiest way, and you immediately get an email confirming the change. Average wait. Copyright 2023 Trainline.com Limited and its affiliated companies. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. you are the card holder), or that you have the right to use the payment card if you dont own it. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. If you are interested in a career at Trainline, please click here. If you have any comments about a specific rail journey please contact the train company that provides the service. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. You can travel anytime on weekends and public holidays. Under "Contact info," select Email Google Account email . With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Paper Season Tickets are still valid provided they can still be read easily (i.e. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Call picked up by a real person YES. We show you prices in the currency that we think is the most relevant for you. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. Click here to view the list of eligible ticket types. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. . Trainline plc is registered in England and Wales. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. The Federal Arbitration Act and federal arbitration law apply to this agreement. Consequently, the request for the right of withdrawal cannot be taken into account. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. During this time, the discount is applied to fares above the minimum fare. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. Select "Email" under the "Contact info" tab. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. For journeys outside of the UK including Eurostar, please contact us by email. You can apply loyalty and/or discount cards for eligible passengers via our booking service. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. Changing your ticket for European coach journeys. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. Youll need to sign for the tickets upon delivery. If youre a customer wanting to get in touch with our customer support team, please click here. All child fares are subject to a 1 minimum fare at all times. You can use your Season Ticket in conjunction with another ticket. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. You can manage your UK coach booking with National Express through us. Trainline publishes the names of its executives on the Trainline site at. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. I think if you had something in writing that shows. How to do so? We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. 0800 022 3720. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. STEP 1: Log-in to your Online Account. or is for Standard Class travel, and you wish to travel First Class. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. Call-back available NO. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. trainline account change email London, England, United Kingdom. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. STEP 4: Search for new tickets. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. Same train, same route - just more tickets. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. Cancelling/refunding your ticket for European coach journeys. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. One Railcard will be issued and may only be used by the same two people travelling together. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. Trainline charged a $43 change fee after my train was canceled . You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. But Trainline, his. This will open Add Another Email Address box. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. Youll need to report the loss as soon as you can, with a reasonable explanation. Please read our guide on refunds and exchanges here. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. Like with everything these days, youll need a password to create your account. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket.