There are a couple of bags that have received less than 4.1 stars, though. Inspect your product immediately after receiving it from the transit company. To Lady Scot and the other insensitive person on the thread. For international customers, warranty goes into effect from the date of purchase. Register to receive special offers from Travelpro Review the fields highlighted in red before continuing * Required Fields Your product Style Number (First seven characters only) * Display model number help Your information First Name* Last Name* Email Address* Phone Number* Street Address* Apt / Ste Zip Code* City* The interior is nearly identical to the Treadlight, so expect to get a spacious main compartment and a couple of pockets to fit your belongings. Get exclusive offers and product launches in your inbox. Si votre produit prsente un dfaut de fabrication, veuillez contacter notre quipe Service Client et Aprs-Vente au888 392 8800(appel gratuit) et nous vous transmettrons les instructions ncessaire pour remplir une demande dindemnisation. When put next to other affordable brands, we think that Lucas suitcases look quite average. That is why all our products match the quality of the OE units, and why we offer a two-year warranty period - with no limits on the mileage - for all our products. Over 2000 Brands , Ships to over +60 Countries. Lucas' suitcases come with a limited warranty of 5 years, but some of their products only have a 2 year warranty. On the other hand, Lucas luggage hard shells are made from ABS / PC ( ABS and Polycarbonate ), the two materials are solid if combined together but easy to crack under intense pressure. Last Name. When trying to contact them about the warranty, replies usually take weeks, and shipping isnt covered. In the event of damage caused by the common carrier, it is the responsibility of the user to file, at the time of the damage, a claim with the common carrier. NO REGISTRATION REQUIRED. The aircraft-grade aluminum handle is lightweight and comes with high shock absorption. Overall, this suitcase isnt only beautiful, but its also fairly durable. Just like the majority of luggage brands, the warranty covers only the manufacturing and workmanship defects. If you register or provide information to us in any manner, you agree to provide only true, accurate, current and complete information. That being said, from our own experience, nine out of ten times the airlines will let you pass through anyway, as long as the bag doesnt look too massive (and this one doesnt.). That being said, its a fantastic suitcase for under $80. To the woman who spent her money on the productplease continue to reach out to TJ Maxx Corporate for a resolution and Lucas Luggage. Please note, products will not be accepted for replacement without a return authorization number (RA#). All warranty claimsmust besupported by the Warranty hangtag and be accompanied byproof of purchasesuch as a till receipt, invoice, or digital order confirmation, without which, claims will not be valid. It looks like theyve put quite a bit of effort into the design compared to the rest of the aspects, though. Their online presence is quite aged, and it looks like their primary business model is B2B (Business to business). Another great option is the American Tourister Belle Voyage 21-inch carry-on (full review over here). Hardsuitcases.us. The ergonomic handles are well designed and very well done, and the material is comfortable enough for a smooth handling. Make sure you retain you proof of purchase for warranty purposes. Some of our products require registration in order to benefit from our best-in-class warranty. We believe that the Lucas 16-inch underseat cabin bag is a solid option for short trips. Unfortunately, there have been many complaints about the warranty service of the Lucas suitcase. Description Including Color,Size and Item Number. If youre a frequent traveler, meaning that you travel more than five times per year, then you should opt for something more durable, like Travelpro or Samsonite. What Items Are Not Allowed In Checked Luggage? Account; Cart. Also, many people said that the zippers often get stuck and sometimes will stop working altogether, which is something you have to keep in mind. As you can imagine, its only available in this color since its tied to the design. Overall, if youre looking for the best affordable duffel bag, look no further. I bought this item in part because of the warranty. Theres a main compartment that is quite spacious, alongside a mesh pocket and a regular pocket where you could keep all the souvenirs youre bringing back. Return to Store . Thursday, Mar 2 - Monday, Mar 6 . Initial Complaint. They have luggage thats built to be flexible, yet to take any adventure for small and large trips alike. Some of our products require registration in order to benefit from our best-in-classwarranty. Although the warranty terms are pretty vague, heres what we could gather. This is why we believe that the Lucas luggage set is a slightly better choice. The hard case is conjointly spacious, so you can store your items easily. Luggage Finder C-Lite Oc2lite Hi-Fi Cosmolite B-Lite 4 . Classic looking. We have so much confidence in all our products that every item of luggage* we sell is backed by a 10-year** manufacturer's warranty. Please note: bank/credit card statements are not accepted as proof of purchase. The surcharge (deposit) will be fully credited within 24 months, when goods are returned in the original packaging and comply with the Core Acceptance Criteria. LUCAS Designer Carry On Luggage Collection - Lightweight Pattern 22 Inch Duffel Bag- Weekender Overnight Business Travel Suitcase with 2- Rolling Spinner Wheels (SEA FORM) (FLORAL CREAM) Brand: LUCAS $6999 FREE Returns Color: FLORAL CREAM For instance, the Lucas Printed Softside spinner suitcase looks quite interesting with the colored henna pattern. This is Ms. Porter, I Purchased a Lucas suitcase in August went on 1 domestic trip an when I returned the suitcase was cracked over the wheel. Their suitcases are more affordable than some of their competitors, which are known for making lightweight suitcases. SwissTech warrants to the original purchaser that this product is free from defects in material and workmanship for 15 years from the original date of purchase. www.cleverjourney.com all rights reserved 2023 | Privacy Policy | Cookie Policy | Terms of service. Because Lucas has put so much effort into the design, weve given them 11 out of 15 points in the Design category. Hard-wearing. We compared the average weight of empty suitcases and found out that the average weight of a carry-on is 7.9 lbs. Clever Journey gets you prepared for your next vacation with independent travel product reviews, packing tips, and travel advice. However, the customer will be responsible for the repair costs and shipping fees to and from our repair facility.In the case of approved replacements, if the product is no longer available or is out of stock, it will be replaced by an equivalent price product. If the customer wishes to upgrade and buy any other expensive product, the customer will be required to pay the difference. Estimated Delivery Date. General Inquiries: customerservice@ful.com. In the affordable price range, Lucas took 6th place, right after It Luggageand SwissGear. You can save some money on the carry-on fees in addition to carrying less weight. The Lucas Ultra Lightweight carry-on weighs just 5.8 lbs, and the Lucas Outlander Hardside carry-on is just 6.5 lbs. Sammys. Free shipping on all orders over $99.99. Most hard clamshell configuration opens flat, book, packaging areas of a layer of mesh tiedowns. Your suitcase, therefore, is to be returned to the store with your proof of purchase. Like most on this site, I purchased Lucas brand luggage from a local TJMaxx store for a trip. Having double wheels instead of regular ones is better because theyre more durable, the rubber around the wheels will last longer, and they usually roll smoother. Explicacin de cmo ocurri la falla / dao. Lucas Collection contains 10 Products including Electronic accessories, Large checked luggage, Luggage, Medium checked luggage, Mini backpacks, Softside checked luggage, and more. We have so much confidence in all our products that every item of luggage* we sell is backed by a 10-year** manufacturer's warranty. Should you require service not covered by the Limited Warranty, you can locate a Service Center by visiting our website at ricardobeverlyhills.com, or by calling 1.800.724.7496 (USA). This comment was posted by a verified customer. 51 Stiles Lane We make it basic for you to take your belongings care of the substitute you want, whether you're hunting for a compact and effortless to handle hard case or a more luxurious and durable case, we have you covered. What are you waiting for? Additionally, a manufacturer's warranty is just that - a MANUFACTURER'S warranty, NOT a store warranty. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Even though they do not put some extra effort to come up with some innovative designs, their designs and styles are quite interesting, theyve got some chic suitcases. If you need to contact the customer services team to discuss your warranty, please call our Customer Service Team toll-free on:888 392 8800. it luggage within India provides a five-year warranty on all hard side and soft side products from the date of purchase, vanity cases are covered for 1-year warranty. Their zippers are average, even though zippers are a weak point for most of the luggage ( not just Lucas luggage) as they are easy to get stuck or even break off . I feel duped over the whole transaction. That being said, you wont usually find suitcases made from these materials priced in the same $50-$90 price range. Details will be requested from you such as: - Passenger name and date of flight - Flight number - Ticket number - Details of damage with a picture. . Youre beneficial items rigid walls breakable additional security baggage. 0000001681 00000 n Our retail partners and service centers are always at your disposal for warranted or non-warranted repairs - the latter done at an appropriate charge. Please keep in mind that each airline has its own rules and regulations in processing a baggage damage claim. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Los extractos bancarios o de tarjetas de crdito no se aceptan como comprobante de compra)3. Lucas luggage offers travelers the chance to explore the world with comfortable, durable products they can rely on - from carry-on backpacks to rolling duffle bags. If your product was purchased within the last 12 months, the warranty lies with the retailer during this period. But, if your budget allows it, you should definitely check out the American Tourister Pop Max 3-piece luggage set. Easier. They have a very basic warranty that only covers manufacturer defects. Very disappointed in this product. Should the luggage suffer damage during that time period, please contact the responsible party immediately. And if youre checking your bags, generally, you want to purchase something durable because the baggage handlers can get rough. It was damaged due to poor quality on the first leg of my flight on 6/12/22. Sign up and save. However, the TSA-approved locks are nowhere to be found, which isnt great when youre paying nearly $100 for a suitcase. Si bien it luggage USA Ltd. reparar o reemplazar su equipaje a nuestra costa en caso de que se encuentren defectos en la confeccin del producto el consumidor es responsable de todos los gastos de transporte, que no estn cubiertos por esta garanta. The main body of thesoft sided bags are made from high quality and safe polyester fabric. Out of all the companies we researched, Lucas has one of . For the claim, youll also need to find the serial number, which is an 11-digit number thats printed on a label inside. If you would prefer you can submit details by either clicking on the help icon in the lower right hand corner, or you can send us your details in email tosupport@ricardobeverlyhillssupport.zendesk.com. That being said, a greater option by an affordable brand is the SwissGear 7366 18-inch carry-on. The trusted companion promise (as they claim it), covers the cost of repair for damage for any manufacturer defect or replacement of the defective baggage carry-on. 0000002922 00000 n Generally I dont expect too much from their warranty regarding the price of the suitcases, also if i like a suitcase i would expect it to last for more than 3 or 5 years. And if youll be using this bag frequently, eventually, it will break. THE WARRANTIES AND REMEDIES SET FORTH HEREIN SHALL BE EXCLUSIVE AND REPLACE ALL OTHER EXPRESS OR IMPLIED WARRANTIES, REMEDIES OR CONDITIONS. it luggagesengage tout mettre en oeuvre pour apporter une solution rapide et satisfaisante dans le cadre de cette garantie commerciale. Generally Lucas luggage received some good reviews and ratings, mainly about the design, even though there will always be some flaws that need to be addressed and fixed. Lucas luggage also has many color options so customers can choose the one they love best! Register - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. it luggageis not responsible for any damage that occurs whilst your luggage is in transit and we recommend that such damage is reported to the airline or carrier as soon as it is discovered. We use cookies to improve your experience on our website. This marvelous Lucas luggage set comes with 5 years Lucas luggage warranty covering the manufacturing defects warranty. Warranty for Lucas Luggage. Products deemed out of warranty may still be eligible for repairs. Here are some pros and cons of the Lucas suitcase. We use affiliate links, and receive a small commission if you make purchases through them. The luggage had a 5 year warranty when I bought it but when I took it back to the store I was told by the manager that TJMaxx did not accept returns after 30 days and that they did not honor manufacturers warranties. 5 best suitcases according to Bestreviews. What part of manufacturer warranty do you not get? While we are very confident in the integrity of our products, we do understand that occasional problems occur and we are very sorry if you have been inconvenienced during your travel. I understand it was damaged AFTER the purchase, however spending over $100.00 on a piece of luggage I would expect more. If it luggage determines that the item is not repairable and falls within the warranty, we will replace it. You can not control them at all. Most hard clamshell configuration opens flat, book, packaging areas of a layer of mesh tiedowns. They are impossible to roll. Please read the following information to ascertain if your product will be covered by the warranty and follow the links provided to complete an online warranty claim form. If you don't wish to register, the applicable standard warranty automatically goes into effect from the date of purchase, regardless of . *Pictures must be in JPEG, JPG or PNG format, no larger than 2MB. Warranty against Defects Depending on the product, DELSEY offers a Worldwide Limited 2, 5 or 10 Year Warranty, or a Lifetime Warranty (Warranty Period) against defects in material and workmanship . By clicking "accept", you consent to our use of cookies as described in our Privacy Policy. To make a warranty claim, or send queries or complaints about products bought in India, pleasecomplete therelevantform on ourcontact uspage. Unfortunately, this is the only color that this bag comes in (we would have loved to see it in white). Also, there seem to be some issues with the zippers, which tend to get faulty after a few uses. Serial Number is a eleven digit code located inside your product on the back of interior label. Thats where Lucas shines against other brands. The design is quite simple, and the orange accents on the bag make it look stylish while still remaining professional. This isnt too advanced, but its what you should expect at these price points. 0000001494 00000 n ), Luggage 3 Piece Set Suitcase Spinner Softshell lightweight (purple+sliver), Luggage Expandable Suitcase PC+ABS 3 Piece Set with TSA Lock Spinner Carry on 20in24in28in (Sliver, 3 piece set), Luggage Suitcase 3 Piece Set expandable (only 28) ABS+PC Spinner suitcase with TSA Lock carry on 20 in 24in 28in (white grid), Maxlite 5 Softside Expandable Luggage with 4 Spinner Wheels, Lightweight Suitcase, Men and Women, Black, Carry-on 21-Inch, Luggage Expandable 3 Piece Sets PC+ABS Spinner Suitcase 20 inch 24 inch 28 inch (white grid), Luggage Sets Expandable PC+ABS Durable Suitcase Double Wheels TSA Lock Mint Green, Archer Polycarbonate Hardside Spinner Luggage Set, Black, Carry-On 21-Inch, 7366 Hardside Expandable Luggage with Spinner Wheels, White, Checked-Medium 23-Inch, Omni PC Hardside Expandable Luggage with Spinner Wheels, Carry-On 20-Inch, Black, Women's Hudson Softside 3-Piece Spinner Luggage Set, Heather Gray, (16/20/28), Luggage Expandable(only 28") Suitcase PC+ABS Spinner Built-In TSA lock 20in 24in 28in Carry on, Luggage Expandable Suitcase PC+ABS 3 Piece Set with TSA Lock Spinner 20in24in28in, Titanium Hardside Expandable Luggage with Spinner Wheels, Graphite, Carry-On 21 Inch, Underseat Carry-On Rolling Travel Luggage Bag with Wheels, 14 Inches, Black, Underseat Carry-On Spinner with USB Port, Jet Black, One Size, Centric Hardside Expandable Luggage with Spinner Wheels, Teal, 3-Piece Set (20/24/28), Lineal 32" Hardside Checked 8 Wheel Expandable Spinner, Red, Melbourne Hardside Expandable Spinner Wheel Luggage, Champagne, Carry-On 20-Inch, Journey Softside Upright Luggage Set, Charcoal, 4-Piece (14/19/24/28), Pop Max Softside Luggage with Spinner Wheels, Teal, 3-Piece Set (21/25/29), Designer Carry On Luggage Collection - Lightweight Pattern 22 Inch Duffel Bag- Weekender Overnight Business Travel Suitcase with 2- Rolling Spinner Wheels (ZEBRA BLACK), Out Of Bounds Lightweight Durable Hardshell 4-Wheel Spinner Cabin Size Travel Suitcase, Charcoal, 20-Inch Carry On, Luggage Suitcase PC+ABS with TSA Lock Spinner Carry on Hardshell Lightweight 20in 24in 28in(orange, S(20in_carry on)), Luggage Expandable(only 28") Suitcase 3 Piece Set with TSA Lock Spinner 20in24in28in (champagne), Modern trolley Diamond 3 Piece Expandable Spinner Wheels Luggage/Suitcase Set (Black), All customers get FREE Shipping on orders over $25 shipped by Amazon. Alexios is an avid traveler and a freelance writer. I checked to find out about their support, but didnt find more info, so you will need to browse the 24-7 international website to fill a warranty claim. Si le dfaut de fabrication est identifi,it luggage USA Ltd. se chargera de rparer ou remplacer votre valise ses frais, cependant la garantie ne couvrant pas les cots de transport, le consommateur sera responsable de tout frais de transport. Return to Store : . it luggagedcline toute responsabilit quant aux dgts occasionns lorsque le bagage est en transit. The duration of this limited warranty for luggage used by professional flight crews is 3 years from the original date of purchase. Phone: (888) 239-4392. <<65FB7355671FA8439595F71021F079A1>]>> The suitcases interior is pretty basic and nearly identical to what you can find on the other Lucas luggage. Lucas Luggage Hard Case Carry By LUCAS USD $73.70 Free Shipping LUCAS Hard Suitcases We make it basic for you to take your belongings care of the substitute you want, whether you're hunting for a compact and effortless to handle hard case or a more luxurious and durable case, we have you covered. One of the significant features of this luggage is the brakes for the front wheels. * See Privacy Policy Essentially, the expandable zippers let you expand the suitcase in width by 2-3 inches, which results in around 25% more packing space. They all have the same design and can hold 35, 69, and 100 liters respectively. For any warranty request please send an e-mail to info@inusaluggage.com to obtain information and/or a return authorization number. Although the It Luggage set is slightly cheaper and lighter, its much less durable. www.cleverjourney.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Luggage Sets 3 Piece Anyzip PC ABS Hardside Lightweight Suitcase With 4 Universal Wheels TSA Lock Carry On 20 24 28 Inch Light Blue (Set of 3) by Anyzip. (Red Circle) is 122805 and the Grid (Green Circle) is 1041 respectively. But, this one seems to have no problems, as customers have said. The top handle on the Lucas 16-inch Underseater isnt properly stitched and may fall off when carrying too much weight. I bought 2 roller small suit cases. Most Lucas suitcases come with expandable zippers. Follow Clever Journey on social media for travel tips, packing hacks, and latest updates! Shipping Fees may apply. Sort. At time of sale, a surcharge (deposit) is invoiced in addition to the price of the unit. You're covered by the Heys First Class Unconditional Warranty . We will not honour claims for coverage of operational loss, loss of profit or time, or other indirect consequential economic losses. If it is a manufacturing fault, they should be able to provide you with a replacement or refund. 99 save 83% MKF Collection Christine Satchel & Wallet by Mia K. . So, we can say that theyll undoubtedly be a solid choice for those who are looking for something affordable and dont travel too often. 11/30/2022. Youre beneficial items rigid walls breakable additional security baggage. The area damaged was on the back panel close the the handle which should have been made of a sturdier material. The Lucas Ultra Lightweight carry-on lacks proper side handles. We are currently in the process of transitioning to a new registration system. Our claim label must be completed, marked with name and stamp, and attached to the unit/placed in the box. We Partnered with, American Dropshippers, Logi, Factory Strn, Walmart, and over 300 suppliers and factories to bring you the best deals online on Luggage, Handbags, and More. However, there are also cases that have for decades. 0000002956 00000 n Veuillez conserver une copie de votre reu dachat car il sera ncessaire pour le lancement dune demande dindemnisation. Enter Street Address Manually. A lot of their customers are repeat buyers. To be frank, Lucas warranty is one of the shadiest ones weve seen. Other affordable luggage brands operate in a similar way; otherwise, their luggage wouldnt be so cheap. Trim these remarkably robust suitcases. Lucas priced their luggage really cheaply, and everyone can get a piece with a reasonable price. Known in the industry for introducing "the original light weight expandable" luggage, Lucas has stayed true to its motto by consistently introducing different collection of durable, but always light weight luggage. YOUR STORE. Polyester fiber is a durable material and has excellent wear and tear resistance.. While that doesnt mean that the brand is bad, it does mean that some options in the affordable range are much better. Overall, the suitcase is the best one that Lucas has to offer. The same can be said for the features found in Lucas luggage. On our rating system, Lucas ranks towards the lower end of all the affordable brands weve reviewed. To register your luggage . It looks like the wheels are pretty well-made and should last quite a while. 0000002398 00000 n It is top-quality for people who appreciate the product because it grants an expandable suitcase with spinners wheels, the Lucas hard cases are top-of-the-heap solution for your next journey. Aside from a few rare cases, we didnt notice any issues with faulty wheels for any of Lucas bags. 0000006427 00000 n In this Lucas luggage review, well take a look at their durability, customer reviews, warranty, prices, features, and how they compare with alternatives from other brands. In 10 years, you'll have used your bag several times and know how durable it is. Claims need to be registered before leaving the airport at the airline customer service desk. Damage from regular use, accidents, and airline damage won't be covered. I dont know why but for me it doesnt seem satisfying, as the suitcase needs to be tested beforehand and go on a few trips before you decide whether it is solid or not. Ideally, youd want to get nylon for fabric bags and polycarbonate for hardside ones because theyll be much more durable. The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. On top of that, the bag is fairly lightweight, weighing 6.5 lbs. This item: Lucas Ultra Lightweight Carry On Softside 20 inch Expandable Luggage With Spinner Wheels (20in, Black) $289.79 $460.85 Customers who viewed this item also viewed Product description Make the most out of your next trip with our top-rated suitcases If you want to know more about finding the perfect product for you, including our expert's tips and tricks, read this article . Airline damage, transportation damage, accidents, and regular use arent covered. Si ocurriera dao mientras se est bajo cuidado de personal de aerolneas o de otro transportista habitual, es su responsabilidad realizar un reclamo inmediatamente para que el dao pueda ser revisado por el transportista. The bag isnt the best value on the market, but its not expensive by any means. Esta garanta no cubre daos causados por accidentes, mal uso, robo, uso y desgaste normal, o dao de los bienes causados por aerolneas u otros transportistas habituales. Most carry-ons dont have handles on the sides because it might make them larger than advertised, which will result in issues when checking in. Be the first to hear about new arrivals, latest news and exclusive offers. By Alexios Georgakopoulos | Last Updated October 17, 2022. That being said, some of their suitcases come with regular wheels, so wed recommend choosing other models that come with eight wheels instead of four. Si Ud. Our luggage is rigorously tested to ensure it meets not only industry standards but more importantly withstands the travel needs of our customers. Travelandleisure. Most customers didnt face any issues with broken handles or wheels. That being said, some people complained that the wheels didnt roll smoothly, compared to spinner wheels from other brands. Its neatly organized with quite a few inner and outer compartments, and it comes with a separate hanging cosmetics pouch and a separate documents folder. Foto de la avera5. 0000003812 00000 n 0000018467 00000 n After days of researching and comparing all models on the market 2021 , JohnHarvards find Best Lucas Luggage Repair of February 2023. Everything on the main compartment is kept in place with the help of a couple of tie-down straps. Pas de residencia2. Are IT suitcases any good? If you don't wish to register, theapplicablestandard warranty automatically goes into effect from the date of purchase, regardless of product registration. Status: Answered. 100K Luggage, Handbags, Carry-Ons and More. Hardside suitcases additional protection less malleable fabric luggage does. Made by virgin polycarbonate.