See Capabilities for more details. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. I like to help people. The freedom of an entrepreneur. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Support. To accept cookies continue browsing as normal. LiveOps will not sell or share your information with third parties for marketing purposes. Support. You are using an unsupported browser. To accept cookies continue browsing as normal. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Check out our opportunities. Link Okta groups to existing groups in the application. We didnt just evolve the remote contact center model, we revolutionized it. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Get started on your new home business Flexibility. Intelligent Secure your consumer and SaaS apps, while creating optimized digital experiences. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Autonomy. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. The world class support of Liveops and unparalleled access to world-renowned clients. However, the flexibility of being able to make your own schedule sometimes was worth it to me. Functionality Add this integration to enable authentication and provisioning capabilities. No you are not paid for training. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Award-winning distance learning ensures great CX. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Keep in mind, the more you service, the higher your earning potential! Simplifies onboarding an app for Okta provisioning where the app already has groups configured. December 02, 2021 09:00 ET Your customers deserve the best at every touchpoint. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. To find out more, read our Privacy Policy and Cookie Policy. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Sign in or create an account. Across the web. This means you can choose when, where, and how often to work! I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Join Liveops Nation and experience the freedom and autonomy of being self-employed! Across the country. Returns the exact phrase match within quotes. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Managing multiple systems, programs, and screens simultaneously. Earning potential. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Not everyone will be as precious with your business as you are. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Earning potential. Complete your FREE client certification. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Its not easy to find a flexible team of experienced agents who understand your brand. You may also receive performance-based pay or other incentives. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . With this strategy, everyone wins. This rating has decreased by -11% in the past 12 months. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. IT Support You are using an unsupported browser. View our background requirements here. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. See Configure the Okta Browser Plugin settings. Different programs have different pay structures. Login. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Support. What's This? Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Capable of displaying at least 1024 X 768 pixels. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Your customers deserve the best at every touchpoint. The agent community sits at the core, and we dont take this lightly. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Actual earnings may vary depending on client opportunity and support required. which is why weve been helping companies like yours for over 20 years. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. I am being paid to do what I enjoy, which is helping people. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Connect and protect your employees, contractors, and business partners with Identity-powered security. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Flexibility. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Earning potential. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Join Liveops Nation and experience the freedom and autonomy of being self-employed! The background check requires a $24.99 processing fee paid directly to our vendor. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. | Source: LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Initiate a background check. Earning potential. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. They want right-time. Our scalable platform lets agents define their availability. This means you can choose when, where, and how often to work! Liveops Okta. Log in. The amount of paper eliminated alone was a huge benefit. I use the money to take my grandchildren shopping or on day trips. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Once the Openforceplatform was in place, a major pressure point was released. Training for "certification" is not paid. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Support. Thats what were there for. Creatively solving problems. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. Earning potential. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. My only issues with liveops is the pay amount and the delay in receiving my pay. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Shante Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. I love the flexibility. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Liveops is a legitimate company. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. Remember my username at this PC. You can also manage cookies in your browser settings. Liveops mobilizes reliable, brand-certified agents. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Forgot Password? Click herefor technical info. Take your first call. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. Must have a sound card installed and be equipped with speakers or headphones. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Agent Sign-In. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Main hustle or side gig its all up to you. Agent Login Username / Email Forgot password? Dual Monitors are strongly encouraged (often required). Groups can then be managed in Okta and changes are reflected in the application. Support. Login Login to track your existing support requests. Live far from an urban center? When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start Join Liveops Nation and experience the freedom and autonomy of being self-employed! Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . The VirtualFlex platform delivers the right agent at the right time, with the right results. I love the freedom element. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Log-in to the worlds easiest to use Learning Management System Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. FLEXIBILITY AT SCALE. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Virtual. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Push existing Okta groups and their memberships to the application. All rights reserved. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Its why weve led the industry in virtual flex agent services for more than 20 years. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Want to become a Liveops agent? We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Submit ticket Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Fill out this form to be connected with the Liveops sales team. Want to become a Liveops agent? Copyright 2023 Liveops, Inc. All rights reserved. We are passionate about the agent experience, because we know agents have many choices in their careers. Since you are self-employed, you are in control of your profits and losses. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Here's everything you need to succeed with Okta. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Flexibility. Copyright 2023 Okta. Earning potential. The hardest part of the job is when the call volume is low. Set your own schedule to work around your life. Why become a Liveops agent? We didnt just evolve the remote contact center model, we revolutionized it. Authentication (SSO) API Event Hooks Check the Eligibility requirements and make sure were currently accepting applications in your state. Get started on your new home business Flexibility. I have children who are active in sports, so it allows me to be there when they need me. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Flexibility. Thats up to you. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Support. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. The workplace culture is amazing. Find ready-to-work contractors where and when you need them. Grow your home business through Liveops client network, working with the brands you know and love. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Either search term value. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. This means you can choose when, where, and how often to work! With VirtualFlex, theres no need to overstaff. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. We call the agent community Liveops Nation. This app integration supports Single Sign-On. Liveops: Flexibility. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Find Out How & Apply . Learn about Liveops Enterprise Solutions Click Here . This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Flexibility. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Quickly assessing customer needs and providing sound solutions. Efficient. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. You get paid per talk minute instead of per hour. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Enjoy the freedom of being your own boss. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Documenting details of calls and customer interactions. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Its why weve led the industry in virtual flex agent services for more than 20 years. VirtualFlex solves for that. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Accounts can be reactivated if the app is reassigned to a user in Okta. Find a client match. Copyright 2023 Liveops, Inc. All rights reserved. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. Liveops. Login here. Contact UsBecome an Agent. Find Out How & Apply . Come on board! Forgot your password? Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. The background/credit check requires a $45 processing fee paid directly to our vendor. - Liveops The modern contact center. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. - Liveops The modern contact center. The more investment you make in yourself, the greater the reward. Creates or links a user in the application when assigning the app to a user in Okta. We didnt just evolve the remote contact center model, we revolutionized it. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Independent Contractor Contact UsBecome an Agent. No matter what industry, use case, or level of support you need, weve got you covered. Push either the users Okta password or a randomly generated password to the app. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. This means you can choose when, where, and how often to work! When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Well learn about your business and help guide the best solutions based on your needs. We would like to show you a description here but the site won't allow us. Our developer community is here for you. Discipline and setting expectations of yourself are key to working from home. Without a doubt, they are the most organized company weve ever worked with. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. We look forward to our continued partnership in the years to come.. Liveops agents are simply better. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We use cookies to improve your experience on our website. lexisnexis agent application customer portal. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Don't have an account? Password Remember me Or, sign in using: From professional services to documentation, all via the latest industry blogs, we've got you covered.