Online sales close 15 minutes before the scheduled departure time. The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. Does anyone want to come over right now for free items, bells, etc? Can I add the ticket I purchased to Apple Wallet? i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. Traveling w/ son as graduation gift, by train and AirBnB. But I make a reservation and have a QR code, then why cant I see which car we are on and our seats. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. Dodo code will be sent via DM. Within what limit can I use my Io Viaggio Ovunque in Lombardia multi-day ticket? This is just an article about how to use the Trenitalia site, but I dont work for Trenitalia. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. The Promo is not valid for journeys in combination with other carriers. To do this, simply go to the ticket office of any large train station in one of the participating Eurail countries. Can I ask for the invoice if I purchase using the Trenitalia app? In short, You must go on trenitalia.com and do the math. Press the Xbox button to open the guide. If booking standard tickets online from Trenitalia you can certainly select your seats from a map, unfortunately that is no good for passes and OBB dont offer seat selction for Italian trains. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. There is no facility to put a thirteen-year old on a Trenitalia pass. Origin/destination passes on Trenitalia ATB ticket: 7 days before validity commences, can be purchased from 22nd of the month before use. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali Before clicking on CONFIRM, you can choose the seat. Changes, refunds or class and service upgrades cannot be made. SPRING SALE: Get 10% off Passes until March 21. . Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. Here our staff will load your card manually. Any tickets you purchase toreplace lost or stolen Passes cannot be refunded either. Anactivatedmobile Pass can still be deactivated at any timebeforethe start ofits validity period. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain Ifyou'reunhappy with your purchase or your travel plans have changed,we'llfind asolution for you. Confirm the renewal of the last subscription loaded on that card, 4. for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. Note that for regional (i.e. Select Reset console. Im probably over thinking this whole thing and will just go to the train station to make my reservations. How come Eurail doesnt have this capability using the Rail Planner app? The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. On the screen that appears, select the Pass you wish to request a refund for. Activation of the Pass and journey bookings can be requested on this website, at Italian ticket offices, from foreign and Italian travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, the FRECCIAClub and the FRECCIADesk at Italian train stations. Please read more about that in my next reply below. 23. r/AnimalCrossingNewHor. based on the distance in km between origin and destination, and on the class. These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. Any suggestions as to a sweet spotdo it nowor wait? WebBook train tickets worry-free with the Italian train travel specialists. Have you made reservations for the trains that need reservations? Enter your MyTrenord credentials, or register [once registered, proceed with login], 2. The only difference is if you use the train company direct (e.g. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. Activation Lock turns on automatically when you turn on Find My on your device. Step 2. The age limit for that is the day of their twelfth birthday. Step 3. If you decide to write in the date yourself, remember to put the day, then the month, then the year. You can also purchase or renew an electronic season ticket at Trenord ticket offices, authorized resellers and vending machines. Detailed steps to turn off Activation Lock are as follows. What am I missing? What if I bought a ticket for a specific time and I wasnt able to catch the train. THA. Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. WebTrains in Italy are primarily run by Italian state-owned Trenitalia, whose fleet of high-speed, InterCity and regional trains cover the length and breadth of Italy. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. UJZ-VH3_GY3-TF8 cannot print tickets please advise. You will be redirected to Trenord e-Store. You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. It depends on the train youre taking, but if its a regional train theres information on this page about how to change your ticket. Travelling with your Interrail/Eurail pass is not the same as buying a ticket at retail price. Yes I know thanks, I am looking at booking those tickets and try to get my credit card company to dispute the charges for the treitalia pass since Purchase available from Thursday of the week before. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. Choose a date by clicking the calendar icon, and a time by typing in the number in the Hour box. We can only grant refund requests for non-activated mobile Passes your Pass is considered activated if the first and last dayof validity is defined. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. If your search results page says tickets arent bookable online more than a week ahead, you can reconfigure your search to choose a date in the next few days in order to get your estimate. WebYou must use the pass within 11 months of purchase. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. However, costs for Plus are non-refundable. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. Adults: 29 euro. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Children under 4 years of age are permitted to travel free of charge provided they do not occupy their own seat. Distance: 135 km. Im not quite sure whether to not add journeys from my trip to our passes. Click here for detailed directions to the E-PASS Service Center. Se viaggi su una linea sprovvista di dispositivi o distributori automatici e quindi non hai attivato labbonamento sulla tessera Io Viaggio, puoi comunque viaggiare e in caso di controllo esibisci la tessera insieme a questa ricevuta dal tuo dispositivo, non serve stamparla. My link Card is a card that allows you to load your one-way tickets and carnets. Ensure that the La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Please ask questions in the community and not via a private message. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. Error subscribing to the newsletter. We'll send you an e-mail with instructions to reset your password. , Your country of residence on the Pass is incorrect.. Do you have an activated Pass for which the validity period already started? Non riesco ad acquistare/rinnovare online, come mai? Where can I check if the train I am waiting for is on time? Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. Changes: 1. Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. Can I use a train earlier than the time indicated on the ticket purchased online? The inserted address does not correspond to an active user, We have not found any suggested pages for your search. - O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. Then do the same on italotreno.it/en. Out front, so youll be able to catch the train I am waiting for is time. Payment method are invalid from my trip to our passes whether to add. 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