Fill out the form with your information, including your contact details. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. A spokeswoman for British Airways said the company has issued more than three million refunds. I hope this information is useful to you. Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). I tried today at 16:52 and unfortunately is not available anymore. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. Choose the currency you used when paying for the ticket. Is there a percent ? Money refunded. No refund till April 7. Submit your British Airways refund request form. Thanks for sharing Do I have to repeat again fill out the form later? If you need further assistance please contact us, we are here to help. My flight is from France to Malaysia, worth of 630Euros. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. Not sure what else I can do about it. . Have BA sussed out this method and blocked it? If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. After reading the comments on this page I tried the gold tier number 0800123111. I called them straight away to explain and the lady said they will refund me. Non Executive Club members should go to Avios.com. I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. So I would depart BCN with 3 bags and arrive in GRU with no bags. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. I was told that a refund will be processed in 21 days. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. If so, how much time elapsed after the initial email? Over the phone, the agent processed the refund but no case or confirmation no was provided. Find the Chargeback Instantly product on DoNotPay. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. What am I doing wrong? It took about 3 minutes. Another possibility is to claim a voucher and use it for any of your future flights. Thank You! Now its refusing to return all her money. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. You have been warned. Also its TRUE, they scamming everyone. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. Fyi, Finally I can access the webform and fill out the this morning around 10 am. I have a feeling BA worked out further to make it impossible to be cancellable. Hi, i have very similar experience with Qatar Airways. Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. By using ba.com you agree to the use of cookies. Sorry, we are unable to display your booking as all the flights have been flown.. Your tips above did the trick! I think a quick, polite message might have gotten this resolved. Not good. Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. I received the email but since then nothing. 3. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. I tried to get a refund but there is no refund option on the website. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Lets see what happens. British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. 4 working days have gone by, but still dont see a refund. Sit back and relax while we do the work. *sigh*. (A little lie!). Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. I was conned by the website pages shown in your article. Tried again at 19.14 and it worked email received. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. Hi, thanks so much for this tip ! Dont do nothing here yet. Thank you! I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. Have your flight details prepared because you will be asked to provide them. taxes) to the original form of payment. First, check if you're eligible for a refund of your original ticket price. Thanks Elias and travelling for miles for the workaround, worked perfectly. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. When I tried to do do I was taken to a voucher offer which I was not keen to accept. Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. Indications are that most cash refunds are taking between 14 and 28 days right now. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. Hi guys, Traveling For Miles and CardRatings may receive a commission from card issuers. I feel your pain, Anthony. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. that this works for makes me smile . Same thing. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. 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I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. No, once you have accepted a voucher thats it, unfortunately. How to Request a British Airways Refund via Letter. . Hi. Surprisingly someone answered within 2 min. Once again they seem intent on sabotaging their once-good reputation. We will review your request and calculate the refund amount payable. 4. Keep this page open and go back to the British Airways webpage tab in your browser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. I dont want a eCredit, and would much rather have the $1,400 back! If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. I was never able to get through to customer service which was not accepting any calls. Law Reform (Frustrated Contracts) Act 1943. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. No email yet but this gets me further than I have managed by phone so thank you! Even if you miss your connecting British Airways flight, youll be booked the next available one. I think I shall do the same. Got confirmation Email from BA. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). The screens I got were slightly different than shown above. Anyone have/had this issue.. What is the solution. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? Check out the latest information regarding COVID-19 and flying with British Airways. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Agreed. If these items were booked through British Airways please contact us. Paul. No option for refund. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Otherwise, probably not. Once payment has been made, we will email you to notify you of the payment. Im so grateful for your guide trying it this morning we dont get this step coming up : I was able to submit a refund request using the link you provided. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). Thank you for your email. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. This option has been turned off by BA so teh work around does not now work. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. British Airways has taken two steps to get around this problem. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. Just follow the steps outlined above and save yourself hours on the phone. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. Hi. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). It worked for my first flight that got cancelled, did it yesterday. . However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. Im really pleased this helped out. Happily BA have agreed a refund . Any part used Future Travel Vouchers will also be refunded. I took screen shots of both the application and their website response. Which is it BA? yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund I dont think Ill ever be booking with BA again after this shady business. I followed the instructions & clicked cancel. Looked at the link this morning and no longer works. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Anyone plz help me to get rid of this. BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. I waited for about 5 mins to get representative and had no issues getting a full refund. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. I used the link on the 28th March and applied for a cash refund. Because of it, I have been refunded my 2500 today. Travel better! Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. It shows an error when I try send a form to BA after filling my information. Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned. When expanded it provides a list of search options that will switch the search inputs to match the current selection. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? Refund received today, 4 business days after the call. We will calculate your refund total after you have submitted your form, when we process your claim. Subscribe to Elliott Confidential, our email newsletter. Once You accept the voucher thats it. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. She said it would be 4-6 weeks before the refund would actually be issued to my card. Any advice on this please ??? 3 days after I cancelled the flight and getting the confirmation email from BA. Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. Thank you for this, it was really useful. I asked the airline for a refund. I will check the T&Cs to see if there is any indication how long this process takes. Has anyone else faced this situation? British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. Guess BA have worked it out and put a stop to it. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. All options I tried led to recorded messages and then they automatically cut you off. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. After that, we will create evidence for you and contact the merchant, as requested by the Act. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. thanks so much in advance for your help! Our flight due April 8 was canceled on March 18. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline.