This form is available via PDF and can be printed out upon receipt of this notice. You will be at your school account screen in no time. Instructions for enrollment will be sent to you in your first bill from ECSI. To ensure that you are not penalized as a result of this transition, late fees will not be assessed for bills generated by ECSI during the months of August, September and October 2017. Shes written two books about the Pacific Northwest. Our partners compensate us. What should I do if I know I have a payment due in August or September but did not receive a billing statement from either Conduent/ACS or ECSI? All Rights Reserved. Here is a list of our partners. heartland ecsi refund strayer university. Here is a list of our partners and here's how we make money. Yes. Our partners cannot pay us to guarantee favorable reviews of their products or services. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. Obviously I changed providers. You can always log in through an online account with ECSI to see how much of your refund you have received. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. It will only happen in case you log in from a new device. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. ET. A live chat is also available on Heartland ECSI's website ( https://heartland.ecsi.net) in the lower right hand corner. AVCNET is not a government agency and may be compensated by companies displayed. ECSI also services a few other types of. We may receive paid placement and/or affiliate commissions in our posts. Update your contact information with your most recent address, phone number and email address. Process monthly payments and extra payments. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. After July 31, 201, you should send your completed forms directly to ECSI at the following address: Please note that forms received by ECSI directly or indirectly during the transition period will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. Please call Heartland ECSI Customer Service at 888-549-3274. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. Get help from Heartland ECSI Customer Service. The Perkins Loan program ended in 2017, but student loan borrowers may still be in student loan repayment for their Perkins Loans. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. In fact, their customer service is excellent. 650 College Dr. Dalton, GA 30720 (706) 272-4436. There are various ways to contact ECSI customer service: ECSI Phone Number: (888) 549-3274. This helps you stay in good standing to avoid default. However, this does not influence our evaluations. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Register for online access to your account. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. The name of the company sending you a federal loan bill every month is your servicer. Box 1278 Wexford, PA 15090. Please leave your information to get the best suggested colleges and free counseling. ECSI Phone Number - Tax Documents: (866) 428-1098. How To Ask for Heartland ECSI's Assistance in Getting a Refund Over the Phone. Your credit report will also tell you whether ECSI is your student loan servicer. When will ECSI be able to provide student loan account information and assistance to me? As of February 14, 2010, all alternative educational lenders are required to send new borrowers three disclosure statements and a self-certification form. Process deferment and forbearance requests. Mentor is not involved in the application, underwriting or credit decision for any product or service. is a servicer for borrowers with federal Perkins loans. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. No essay requirement. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. Click on "Account Tools". More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. (You may also receive a separate communication with the key.) On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. This might happen if a servicers contract expires and is not renewed, for example. If ECSI is your student loan servicer, heres how it can help you. The Education Department can transfer student loans from one servicer to another. Tuition payment plans are optional and vary between schools. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. Disclaimer: Mentor strives to keep information on this website accurate and updated. Corporate Office: 412.788.3900. You can also pay online on the ECSI website. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. Processing of online electronic payments and other transactions by Conduent/ACS borrower services staff will also cease after July 31, 2017. You may also contact the Heartland ECSI Customer Service Team by calling (855) 250-3230 or via Live Chat from their website. Your IP: ECSI Key will be displayed and processed on the left side of the box. A paper copy will also be mailed to your permanent address if you did not opt-out.'. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. ECSI is a business unit under the Campus Solutions division of Global Payments, Inc. You have come to the right place. The key point to know is that ECSI does not offer student loans. (412) 788-3900. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. If you have Federal student loans that are serviced by Heartland ECSI, consolidating your loans to a Direct Consolidation Loan will help you keep the option for loan forgiveness under the income-driven repayment plan. Pre-qualified offers are not binding. You can also print copies of your billing statements through your ECSI account online. Its an affordable investment, too. How long does it take ECSI to process my completed Recurring ACH Payment enrollment? When evaluating offers, please review the financial institutions Terms and Conditions. If you have an issue with ECSI, start by contacting the servicer. They should not be construed as professional advice from qualified professionals. guarantees about the information published, listed schools, accreditation status, financial aid and scholarships, Alternative loan borrowers. ECSI has maintained a government contract to service Perkins loans since 2013. The content on AVCNET.com and its related channels, including videos, images and social media postings, are for information purposes only. In this guide, we will discuss: Splash Financial Student Loan Refinancing Review, Laurel Road Student Loan Refinancing Review, Checking Your Rate Doesn't Affect Your Credit Score, Disclosures: SoFi | Earnest | NaviRefi | ELFI | Splash Financial | Citizens | Laurel Road | LendKey | ISL. Email them (800) 437-6931. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Keep copies of any letters, bills or emails about your account. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Process deferment and forbearance requests. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. MORE: How to get forgiveness for your Perkins loans. Customer Service Rep I (Current Employee) - 100 Globalview Drive - March 20, 2017. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Process monthly payments and extra payments. If ECSI is your student loan servicer, heres how it can help you. You should begin sending your payments to the address printed on the ECSI billing statements you receive. After evaluating 15 different software systems including Zoho, Parature and ZenDesk, Heartland ECSI selected TeamSupport as their new help desk solution. And, the team behind TeamSupport is more customer-oriented than most big box solutions. APR, or Annual Percentage Rate, is the price you pay to borrow money. If your loan payments havent begun or youre not sure which company is your servicer, log in to. ECSI. Upon completion of the transition, ECSI will immediately begin processing all outstanding payments and transactions, and soon after you will receive instructions from ECSI for accessing your account. heartland ecsi refund strayer university. This change does NOT apply to any Federal Direct/FFEL or private loans you may have. Under school name, enter Georgia Gwinnett College, then provide requested information to verify your . As of June 2021, it's had 101 complaints in the last three years. Representatives are standing by to chat with you about: For instant help, use our live chat feature to be connected with a customer service representative. This helps you stay in good standing to avoid default. Click the red 'Register' button and create a profile. This may impact which companies we review, the products we evaluate, and where and how a product appears on a page. This website is using a security service to protect itself from online attacks. By comparison, TeamSupport gives you visibility into a ticket during its complete lifespan, so you can monitor and collaborate on tickets even if theyre arent necessarily assigned to a single person.. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Access to your University of California student loan account information via the Conduent/ACS online system or via the Conduent/ACS borrower call center will end after July 31, 2017. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS) at 858-822-4727, or email at exits@ucsd.edu. If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. If you want to complain about ECSI customer service or file a complaint against ECSI as your student loan servicer, you have several options. Given the situation that you miss a scheduled payment thenyou have 45 days to make the payment and bring your payment plan to a current status. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. For student loan borrowers, the school's financial websites often direct you to create an online account with the ECSI. to find out. ET ECSI address for loan payments via. ECSI is a servicer for borrowers with federal Perkins loans. is a servicer for borrowers with federal Perkins loans. See your spending breakdown to show your top spending trends and where you can cut back. I learn new things everyday. Enter in < 3 minutes, The College Monk 2023 All Rights Reserved, Explore College Heartland ECSI has an A+ rating with the Better Business Bureau (BBB), but they also have their fair share of customer complaints. Do not sell or share my personal information. As a borrower, you do not choose whether Heartland ECSI will be your servicer or not. It manages the loans, including collecting and tracking payments, but doesnt own them. Many or all of the products featured here are from our partners who compensate us. Your Heartland Key is a unique code giving you complete access to your loan account information. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. For our online programs, we've frozen tuition at its 2013 rate. ECSI has so many different loans where it has no guarantee that these steps will help you with your new servicer. So how do we make money? The effective date of the University's new service contract with ECSI is August 1, 2017. All financial products and services are presented without warranty or guarantee. Access 1098-T Issued Prior to 2018. They can service any type of student loan and provide customer services. Student loan borrowers with federal student loans also have access to income-driven repayment plans, student loan forgiveness, forbearance and deferment. Variable APR includes a 0.25% discount when you enroll in autopay. The institution usually goes for these loans for students because it has a lower interest rate. , which provides free dispute resolution. We believe everyone should be able to make financial decisions with confidence. All financial products, shopping products and services are presented without warranty. Pre-qualified offers are not binding. Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. in 5 . As a result, our rollout went off without a hitch, not only within our internal support team, but among the countless clients who are now using TeamSupport, too. This may include your monthly statements, records of communication with a ECSI customer service representative, emails and other correspondence. Interest can continue to build on your balance during deferment or forbearance periods. Refund disbursements: 844-760-6052. Refinance your student loans with SoFi today. Cloudflare Ray ID: 7a2be8b0ee2dd337 Servicers are there to help you, but they may offer choices that are best for the company, not the borrower.